1. When is stock due in?

    We make every effort to maintain a healthy supply of stock year round, but our shoes move quickly! You can sign up for e-mail alerts when we re-stock on certain styles, however others are more limited, and once they’re gone they’re gone, so if there is a style you’ve been waiting for it’s best to purchase as soon as possible to avoid disappointment!

  2. Where is my order? I haven't received my order, what should I do?

    Don’t Panic! All orders are dispatched from either our warehouse in the UK or EU, and the further away from us you are, the longer delivery can take. (See our Shipping and returns page for more details)
    If you have chosen our ‘Standard’ shipping method, your items will be dispatched with Direct Link Couriers (a non-tracked service). If you have any trouble, get in touch with our Customer Care team

  3. How do I cancel my order?

    We pick and pack styles very quickly, so it’s often not possible to cancel prior to dispatch. If you wish to cancel your order, please contact our Customer Care team as soon as possible

  4. Can I pre-order?

    We might offer some styles on pre-order to allow you to order your vivos before they sell out. However, currently this is not an option on any of our products. 

  5. When will I be charged for items on pre-order?

    We will take the payment when the order is placed. However if you change your mind and want to cancel the pre-order, please contact our customer service team who will issue your refund.

  6. Can I order over the phone?

    No, but you can shop on our website, which accepts most credit & debit cards, and PayPal.

    If you experience any trouble placing an order online please contact our Customer Care team so that we can give you a hand. Please make sure you have Cookies enabled on your browser, as this can affect the purchase process.

  7. When can I expect my pre-order to be delivered?

    We will do our best to ship your new vivos as soon as they arrive in our warehouse. You can find an estimated shipping date on the product page.

  8. How do I redeem a promotional / discount code?

    Just enter your code in your ‘checkout’ prior to completing your order!
    You might need a VIVOBAREFOOT account to use a promotional code.

    We’ll make it clear when a code applies to specific products, and you’ll be informed of your codes expiry date upon issue. On that note, unless stated, promotional codes are not redeemable on clearance items or any other special offer.

    If a code is abused, it will be made invalid. We reserve the right to withdraw promotional codes before their expiration date without any prior notice. 

  9. How will Brexit affect my orders?

    For Vivobarefoot orders we continue to ship orders from our UK and EU warehouses as normal. There will be no change to our current process. For all orders shipped outside the UK/EU the charge varies depending on the destination.

    Please be aware that our ReVivo orders are shipped internationally from the UK. All EU taxes and VAT are included in the price and there will be no extra charges or fees. For all orders shipped outside the UK/EU the charge varies depending on the destination.

  10. Where can I purchase Vivobarefoot?

    Our full list of distributors and stores to shop Vivobarefoot can be found in our Store Locations page.

    We advise you to shop at  http://www.vivobarefoot.com/  or in any of the legitimate sites listed below which are managed either by Vivobarefoot and/or from our distribution partners.

    International (includes UK, US, Canada and all regions not listed below) http://www.vivobarefoot.com/

    Australia: http://www.vivobarefoot.com.au/

    Austria: http://www.vivobarefoot.com/eu

    Canada: http://www.vivobarefoot.com/ca

    Czech Republic: http://www.vivobarefoot.cz/

    Finland: https://vivokauppa.fi/fi


    Germany: http://www.vivobarefoot.de/

    Israel: http://www.vivobarefoot.il/

    South Africa: https://vivobarefoot.co.za/

    Switzerland: https://www.vivobarefoot.ch/

    Japan: https://vivobarefoot.co.jp/ 

    If you spot a site or a distributor you are not sure of, please contact our customer service team and do not purchase from them until we can confirm if the vendor is legitimate.

    We are working with our legal team to ensure copy sites stop running. While we have authorized retail partners who are able to use our brand name, they are not allowed to make you believe you are purchasing directly from the brand.



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