Price Adjustments

  1. Do you offer price adjustments?

    Vivobarefoot Canada is committed to providing our customers with the best value for their purchases. Our Price Adjustment Policy is designed to ensure customer satisfaction by allowing eligible customers to receive a refund or credit when the price of a purchased item is reduced within the specified time frame.
     
    Eligibility:
    Customers are eligible for a price adjustment under the following conditions:
    1. The original purchase must have been made directly from www.vivobarefoot.com/ca.
    2. The request for a price adjustment must be made within 10 days from the date of receival of goods.
    3. The identical product must be found at a lower price from vivobarefoot.com/ca.
     

    Process for Requesting Price Adjustment:
    Customers seeking a price adjustment should follow these steps:
    1. Contact our customer service team at customerservice@vivobarefoot.ca.
    2. Provide proof of the lower price and the original purchase receipt.
    3. The request will be reviewed, and eligible customers will receive a refund or credit for the price difference to their original form of payment.
     
    Automatic Price Adjustments:
    Price adjustments are not automatic and must be initiated by the customer within the specified time frame.
     
    Policy Changes:
    Vivobarefoot Canada reserves the right to modify or terminate the Price Adjustment Policy at any time. Any changes will be communicated to customers through our official communication channels.
     
    Price adjustments for online purchases cannot be made in store.
     
    By implementing this Price Adjustment Policy, Vivobarefoot aims to uphold our commitment to customer satisfaction and provide a fair and transparent process for price adjustments.

  2. First Nations Tax Exemption on E-Commerce Purchases

    Recognition of First Nations Tax Exemption:

      - We acknowledge the constitutional and treaty rights of First Nations people, including their right to tax exemption on certain transactions.

      - We recognize that the tax exemption extends to e-commerce purchases delivered to property on a reserve or delivered to a reserve by a vendor or the vendor's agent, ensuring consistency with traditional in-person transactions made on reserve lands. 

    Eligibility Criteria:

      - Customer must provide valid status card or TCRD; this includes verification of First Nations status and residence on reserve lands.

    If you fall under the eligible criteria, please reach out to our customer service team.

CONTACT US

EMAIL

We'd love to hear from you

customerservice@vivobarefoot.ca