1. Where is my order? I haven't received my order, what should I do?

    Don’t Panic! All orders are dispatched from our warehouse in British Columbia, and the further away from us you are, the longer delivery can take. (See our Shipping and returns page for more details)
    Once your order has shipped, you will receive an email from our warehouse with shipping information. If you have any trouble or your order hasn't shipped within 7 days, get in touch with our Customer Care team

  2. Where can I track my order?

    Unfortunately, your tracking information is not stored within your account information on our website. Once your package has shipped, we will send you an email with your tracking information in it. If you did not receive this email or if your package is taking longer than expected please contact us directly. 

  3. Where can I purchase Vivobarefoot?

    Our full list of distributors and stores to shop Vivobarefoot can be found in our Store Locations page.

    We advise you to shop at  http://www.vivobarefoot.com/  or in any of the legitimate sites listed below which are managed either by Vivobarefoot and/or from our distribution partners.

    International (includes UK, US, Canada and all regions not listed below) https://www.vivobarefoot.com/

    Australia: http://www.vivobarefoot.com.au/

    Austria: https://www.vivobarefoot.com/eu

    Canada: https://www.vivobarefoot.com/ca

    Czech Republic: http://www.vivobarefoot.cz/

    Finland: https://vivokauppa.fi/fi


    Germany: http://www.vivobarefoot.de/

    Israel: http://www.vivobarefoot.il/

    South Africa: https://vivobarefoot.co.za/

    Switzerland: https://www.vivobarefoot.ch/

    Japan: https://vivobarefoot.co.jp/ 

    If you spot a site or a distributor you are not sure of, please contact our customer service team and do not purchase from them until we can confirm if the vendor is legitimate.

    We are working with our legal team to ensure copy sites stop running. While we have authorized retail partners who are able to use our brand name, they are not allowed to make you believe you are purchasing directly from the brand.

  4. How do I cancel my order?

    We pick and pack styles very quickly, so it’s often not possible to cancel prior to dispatch. If you wish to cancel your order, please contact our Customer Care team as soon as possible

  5. Can I order over the phone?

    No, but you can shop on our website, which accepts most credit & debit cards, and PayPal.

    If you experience any trouble placing an order online please contact our Customer Care team so that we can give you a hand. Please make sure you have Cookies enabled on your browser, as this can affect the purchase process.

  6. When is stock due in?

    We make every effort to maintain a healthy supply of stock year round, but our shoes move quickly! It’s best to purchase as soon as possible to avoid disappointment!

  7. How do I redeem a promotional / discount code?

    Just enter your code in your ‘checkout’ prior to completing your order!
    You might need a VIVOBAREFOOT account to use a promotional code.

    We’ll make it clear when a code applies to specific products, and you’ll be informed of your codes expiry date upon issue. On that note, unless stated, promotional codes are not redeemable on clearance items or any other special offer.

    If a code is abused, it will be made invalid. We reserve the right to withdraw promotional codes before their expiration date without any prior notice. 



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