Orders

All prices on vivobarefoot.com/au and vivobarefoot.com/nz are quoted and charged in Australian dollars (AUD) and New Zealand dollars (NZD) respectively and are inclusive of GST unless otherwise specified.  Customers are charged the same price regardless of their shipping location.

GST refunds do not apply for online orders. Our policy complies with Australian and New Zealand GST legislation.

The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer.

To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable "merchandise". We are also prohibited by law from marking the order as a "gift", even if the order is placed with the intention of sending to a gift recipient.

For further information, it may be necessary to call your local customs offices to gain further details in order to avoid any unexpected charges.

Don’t Panic! All orders are dispatched from our warehouse in British Columbia, and the further away from us you are, the longer delivery can take. (See our Shipping and returns page for more details)
Once your order has shipped, you will receive an email from our warehouse with shipping information. If you have any trouble or your order hasn't shipped within 7 days, get in touch with our Customer Care team

Unfortunately, your tracking information is not stored within your account information on our website. Once your package has shipped, we will send you an email with your tracking information in it. If you did not receive this email or if your package is taking longer than expected please contact us directly. 

Our full list of distributors and stores to shop Vivobarefoot can be found in our Store Locations page.

We advise you to shop at  http://www.vivobarefoot.com/  or in any of the legitimate sites listed below which are managed either by Vivobarefoot and/or from our distribution partners.

International (includes UK, US, Canada and all regions not listed below) https://www.vivobarefoot.com/

Australia: http://www.vivobarefoot.com.au/

Austria: https://www.vivobarefoot.com/eu

Canada: https://www.vivobarefoot.com/ca

Czech Republic: http://www.vivobarefoot.cz/

Finland: https://vivokauppa.fi/fi

 http://vivobarefoot.fi/ 

Germany: http://www.vivobarefoot.de/

Israel: http://www.vivobarefoot.il/

South Africa: https://vivobarefoot.co.za/

Switzerland: https://www.vivobarefoot.ch/

Japan: https://vivobarefoot.co.jp/ 

If you spot a site or a distributor you are not sure of, please contact our customer service team and do not purchase from them until we can confirm if the vendor is legitimate.

We are working with our legal team to ensure copy sites stop running. While we have authorized retail partners who are able to use our brand name, they are not allowed to make you believe you are purchasing directly from the brand.

We make every effort to maintain a healthy supply of stock year round, but our shoes move quickly! You can sign up for e-mail alerts when we re-stock on certain styles, however others are more limited, and once they’re gone they’re gone, so if there is a style you’ve been waiting for it’s best to purchase as soon as possible to avoid disappointment!

We pick and pack styles very quickly, so it’s often not possible to cancel prior to dispatch. If you wish to cancel your order, please contact our Customer Care team as soon as possible.

We might offer some styles on pre-order to allow you to order your vivos before they sell out.

Once your package ships we will send you a tracking number. You can also check the status of your order by logging into your account.

We pick and pack styles very quickly, so it’s often not possible to cancel prior to dispatch. If you wish to cancel your order, please contact our Customer Care team as soon as possible

No, but you can shop on our website, which accepts most credit & debit cards, and PayPal.

If you experience any trouble placing an order online please contact our Customer Care team so that we can give you a hand. Please make sure you have Cookies enabled on your browser, as this can affect the purchase process.