Returns & Exchanges

  1. Do you offer refunds or exchanges?

    Yes! If your order isn’t right for you, you can return it within 100 days of ordering.  Free returns are limited to the UK, US and certain European countries; we don’t offer free returns for worldwide shipping just yet.

    For UK order we do not include returns forms to try to reduce waste. To place a return please follow our online process here.

    For all orders placed outside of the UK:

    If you placed your order on the 8th of February 2021 or onwards, click here to go to our new online returns portal.

    If you placed your order before or on the 7th of February 2021, click here to start your return.

     

    Unfortunately, we don’t currently offer exchanges. If you would like another size or colour, please place another order and follow the returns process for the original order.

  2. What do I do if my shoes are faulty? / do you offer a guarantee on products?

    All shoes purchased from us come with a 6-month sustainable guarantee. If your shoes are faulty or haven’t held up as well as they should, please let us know! Just provide proof of purchase, and we’ll be happy to get a replacement pair out to you. It isn’t always possible to provide an identical replacement, but our customer care team will do their best to ensure your replacement pair is fit for purpose.

    We’ll usually ask you to send photos of the style, and in some cases to send them back to us. That way, we can prevent any future faults!

  3. Where is my refund?

    We process refunds as quickly as possible. Please allow 14 working days, and if you haven’t received your refund by then please contact our customer care

  4. What happens if I require a refund on an order made using my promotional code?

    If you request a refund for your order, you will be refunded the purchase value of the order after the discount was applied. If you return other items in the order, these will be refunded minus the price of the FREE or discounted item.

  5. Where shall I send my returns?

    If you are a UK customer, returns must be sent back to our UK warehouse: Boot Repair Company, Charles Birch Ltd, 4 Brown Lane West, Leeds, LS12 6BH

    If you live outside the UK returns must be sent to our NL warehouse: DSV Solutions Nederland B.V., Transportweg 7, 7041 KK ‘s-Heerenberg, The Netherlands

    If you have further questions on how to return you order, please contact our Customer Care team 

  6. What do I do if my shoes are faulty? / do you offer a guarantee on products?

    All shoes purchased from us come with a 6-month sustainable guarantee. If your shoes are faulty or haven’t held up as well as they should, please let us know! Just provide proof of purchase, and we’ll be happy to get a replacement pair out to you. It isn’t always possible to provide an identical replacement, but our customer care team will do their best to ensure your replacement pair is fit for purpose.

    We’ll usually ask you to send photos of the style, and in some cases to send them back to us. That way, we can prevent any future faults!

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customerservices@vivobarefoot.com


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+1 855 719 2092