Returns & Exchanges

Yes! If your order isn’t right for you, you can return it within 100 days of ordering.  Free returns are limited to the UK, US and certain European countries; we don’t offer free returns for worldwide shipping just yet.

For UK order we do not include returns forms to try to reduce waste. To place a return please follow our online process here.

For all orders placed outside of the UK:

Click here to go to our online returns portal.

Unfortunately, we don’t currently offer exchanges. If you would like another size or colour, please place another order and follow the returns process for the original order.

All shoes purchased from us come with a 6-month sustainable guarantee. If your shoes are faulty or haven’t held up as well as they should, please let us know! Just provide proof of purchase, and we’ll be happy to get a replacement pair out to you. It isn’t always possible to provide an identical replacement, but our customer care team will do their best to ensure your replacement pair is fit for purpose.

We’ll usually ask you to send photos of the style, and in some cases to send them back to us. That way, we can prevent any future faults!

If you request a refund for your order, you will be refunded the purchase value of the order after the discount was applied. If you return other items in the order, these will be refunded minus the price of the FREE or discounted item.

If you are a UK customer, returns must be sent back to our UK warehouse: Boot Repair Company, Charles Birch Ltd, 4 Brown Lane West, Leeds, LS12 6BH

If you live outside the UK returns must be sent to our NL warehouse: DSV Solutions Nederland B.V., Transportweg 7, 7041 KK ‘s-Heerenberg, The Netherlands

If you have further questions on how to return you order, please contact our Customer Care team 

All shoes purchased from us come with a 6-month sustainable guarantee. If your shoes are faulty or haven’t held up as well as they should, please let us know! Just provide proof of purchase, and we’ll be happy to get a replacement pair out to you. It isn’t always possible to provide an identical replacement, but our customer care team will do their best to ensure your replacement pair is fit for purpose.

We’ll usually ask you to send photos of the style, and in some cases to send them back to us. That way, we can prevent any future faults!

We aim to provide products of the highest standard and quality, all shoes purchased from us come with a 6-month sustainable guarantee. If an item is received with a defect, please contact us and our team will advise of the returns process and help resolve the problem as swiftly as possible. If the shoe is deemed a wear related fault for example a wear related flex groove sole issue, then the shoe will be repaired.

Please note that we may request photos of the defect/fault in order to speed up the returns process. Where necessary, Vivobarefoot Australia & NZ will reimburse the cost of the return postage for faulty goods.

If you request a refund for your order, you will be refunded the purchase value of the order after the discount was applied. If you return other items in the order, these will be refunded minus the price of the FREE or discounted item.

WITHIN AUSTRALIA: We offer FREE returns within Australia. Please contact the Australia & New Zealand Customer Care team and they will email you a pre-paid return shipping label, so you can return your parcel free of charge. 

OUTSIDE OF AUSTRALIA: Customers outside of Australia are required to pay return postage but we will reimburse return postage up to the value of $22 NZD on receipt of goods with a valid postage proof of purchase. Please contact our Australia & New Zealand Customer Care team for more details. 

We process refunds as quickly as possible. Please allow 14 working days, and if you haven’t received your refund by then please contact our customer care.

If your order isn’t right for you, you can return it for a refund or exchange within 100 days of ordering. Orders are enclosed with a returns form and address label. Simply follow the instructions on the form and send the item(s) back to us.