Coronavirus

Please note that our Customer Service  team is currently experiencing a large volume of calls and emails. As ever, our aim is to provide you with a swift answer to your questions. Please refer to the FAQs below before getting in touch as your questions may already be answered.

Yes – we are fully operational and still shipping orders across the world, connecting with customers online through our social channels.

Currently our delivery partners are experiencing minor delays in some specific regions with orders reaching destinations as normal. For queries or concerns around how your country is affected, please contact our customer service team. We advise you to allow an additional 1-2 days for your order to arrive. Please note that timeframes could be subject to short notice changes if a country’s situation changes - we are working closely with our delivery partners and as soon as we are aware of any issues with individual orders we will be in touch to inform customers accordingly.

Our stores follow the safety and regulation guidelines of each country. We encourage you to call the store or customer service before visiting our stores as restrictions change daily.

Following stores have now re-opened in line with the relevant government guidelines. 

  • Germany
  • Austria
  • Denmark
  • Israel
  • Switzerland
Our website and digital channels will continue to operate as usual and we look forward to reopening all our stores worldwide when we feel that it is safe to do so. For more information about our stores, visit our Store Finder

 

 

 

Yes, we are still accepting and processing customer refunds that come back to our warehouse.  We appreciate that you may not be able to easily get outside and return your items at this time and would like to remind you of our 100 day trial, allowing you to return products 100 days after purchasing. This is valid both in store and online.

We aim to process your refund within 14 days of receiving your order. Please allow an additional week for this to be processed given the current challenges at this time.

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