ACCOUNT & LOYALTY FAQS

Head to the My Account page and simply enter a valid email address and create a password.

You can update the personal details on your VIVOBAREFOOT account by logging-in to your account and heading to the Account Dashboard

You don’t need to create an account to make a purchase, but if you do you can start collecting loyalty points to spend on future orders.

If you can’t remember your password click on the ‘Retrieve my account ' link at the bottom of the My Account page

Points are awarded whenever a VIVOBAREFOOT customer with an account places an order online – you’ll earn £10 with every 100 points saved. For every £1 you spend online, you receive 1 point. You can also earn points on your birthday and by leaving a review. Points are only awarded for items that are kept and not returned, and are pending for a 28-day period, after which they can be redeemed against future orders. Read our T&Cs for more info.

All you need to start earning points is a VIVOBAREFOOT account.  If you already have an online account with us, you’ll automatically start earning points with every order. If you’re a new customer, set up a new account and start saving.

In your basket, you’ll be notified of how many points you have available to spend. To redeem these just click the ‘Redeem Now’ button at the checkout and any earnings will be deducted from the total cost of your order. Please note, you must be signed into to your account in order to redeem, as points cannot be retrospectively applied. Points earned must be redeemed in full and cannot be split across orders.

All points are pending for 28 days and are awarded to your account after our returns period has ended. If you return or cancel an order that was paid for using points, these will automatically be refunded to your account for you to spend. VIVOBAREFOOT reserve the right to remove points from accounts without prior notice if we suspect foul play.

Refer a friend via the VIVOBAREFOOT website to nab them £25 off of their first pair of VIVO’s and a £25 voucher for yourself!

Create an account or login and head to the ‘Refer a Friend’ page. You’ll get a unique code to share with your friend, and we’ll email you your £25 voucher when they make their first purchase.

(Your £25 voucher requires a minimum spend of £100)