Shipping and Returns

Next Day (Premium) Delivery - £10

All orders placed before 2.30pm will be delivered the next working day.  Orders placed after 2.30pm on Thursday, and on Friday, Saturday or Sunday will be processed Monday and delivered on Tuesday.  Delivery provided by Parcel Force. Tracking code will be provided. 

 

UK mainland postcodes only (excludes Channel Islands).

Standard Delivery - Free for all orders over £100 (£7 on those below)

We aim to try to pick, pack and dispatch all orders within 1 working day. Please allow 3-5 working days for delivery.  Second Class non-tracked service provided by Royal Mail. 

Please be aware that during busy sale periods, Standard delivery orders may take us slightly longer to dispatch due to the high volume of orders.

 

*If your delivery address is in the Scottish Highlands & Islands, Isle of Man and Northern Ireland delivery times may be extended, depending on where exactly you live.

Deliveries cannot be made to PO Box addresses. We strongly advise against deliveries to be made to hotels or third party couriers.  Any orders made, to be sent to a hotel or a third party courier, are entirely at the risk of the client.  Therefore, we regret to inform, that we cannot accept any liability for orders that fail to arrive to the hotels or third party courier, or are damaged on receipt.  We will, however, do what we can to help in cases like these.

For all shipments outside of the UK, your delivery will be handled by Global-e our international fulfilment partner who delivery to over 100 destinations worldwide. We offer two levels of service, standard Road (where applicable) and Express delivery.

Please remember when selecting your shipping method that we urge you to select our Road service. This reduces the need to use air freight to closer destinations. Help us help the environment.

 

Standard Delivery (Tracked)

FREE on all orders over €100 (or equivalent) €9 on those below.

Please allow up to 10 working days for delivery

 

Express Delivery €12 (Tracked)

Please allow 3-5 working days for delivery.

 

As with all shipments, we aim to pick and pack your items within 1 working day. All orders are dispatched from our UK warehouse.

*Our orders are often processed immediately and so we cannot be made amendments once the order has been received.

** Orders may be subject to duties and taxes, as well and shipping and handling fee’s at boarders. The customer is considered the ‘importer on record’ and as such must comply with all laws and regulations. Customs policies vary from country to country; if you do not want to be hit with any surprise charges, please ensure you contact your local customs office before placing the order. This does not apply if you have chosen to pay for your duties at checkout.

 

 

For all shipments outside of the UK, your delivery will be handled by Global-e our international fulfilment partner who delivery to over 100 destinations worldwide. We offer two levels of service, standard Road (where applicable) and Express delivery.

Please remember when selecting your shipping method that we urge you to select our Road service. This reduces the need to use air freight to closer destinations. Help us help the environment.

 

Standard Delivery £10 (Tracked)

Please allow up to 7 working days for delivery

 

Express Delivery £14 (Tracked)

Please allow 3-5 working days for delivery.

 

As with all shipments, we aim to pick and pack your items within 1 working day. All orders are dispatched from our UK warehouse.

*Our orders are often processed immediately and so we cannot be made amendments once the order has been received.

** Orders may be subject to duties and taxes, as well and shipping and handling fee’s at boarders. The customer is considered the ‘importer on record’ and as such must comply with all laws and regulations. Customs policies vary from country to country; if you do not want to be hit with any surprise charges, please ensure you contact your local customs office before placing the order. This does not apply if you have chosen to pay for your duties at checkout.

 

To countries which we have a local distributor in, we (www.vivobarefoot.com) do not ship to, and you can order from the local VIVOBAREFOOT site:

  • Germany
  • Austria
  • Czech Republic
  • Slovakia
  • Australia & New Zealand

We are not able to process orders to a PO BOX address.

UK Returns 

Obviously we hope you are happy with your purchase, but understand if you have changed your mind. You have a 28-day return period from when your shoes were delivered in which to get a full refund. To take advantage of our FREE returns, please see below:

  1. Complete the form received with the reason code from the options on the return form.
  2. Peel off the FREE Returns label from the bottom of the returns form and stick to the repackaged parcel. Please cover or remove any existing delivery or courier labels.  Shoes must be return in a bag packaged the same as they were delivered to you - do not stick the label directly to the shoe box.  Take them to your nearest post office who'll do the rest.
  3. Allow 14 days for us to process your return.  We will send you an email to let you know once your refund has been processed.

Terms of Return 

All items must be returned in their original packaging and unworn to receive a full refund. Please ensure that items are returned in a shipping bag or box, do not affix your returns label directly to the shoe box.

Please allow up to 14 working days for us to process your refund. 

Lost your returns form for UK orders?

 

International Returns

To return your order, please use our RETURNS PORTAL HERE

*Please note, our FREE EU returns are only valid in ROI, Denmark, France, Spain, Italy, The Netherlands, and Sweden.

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