RETURNS & EXCHANGES FAQS

We're confident that after experiencing the joys of natural foot freedom, your feet won't want to go back to 'normal' shoes. 

So confident, we've introduced a 100 day trial to all orders. If you change your mind within that period, we're happy for you to return your shoes for a full refund with no hassle.

Your trial will commence automatically from the date your order arrives. Simply check out with your shoes as usual and we'll take care of the rest. (Standard Ts and Cs apply).

Yes! If your order isn’t right for you, you can return it within 100 days of ordering. Orders are enclosed with a returns form and label. Simply follow the instructions on the form, and send the item(s) back to us.

Free returns are limited to the UK, US and certain European countries; we don’t offer free returns for worldwide shipping just yet.
If you have lost your returns form, get a new one here 

Unfortunately, we don’t currently offer exchanges. If you would like another size or colour, please place another order and follow the returns process for the original order.

All shoes purchased from us come with a 6-month sustainable guarantee. If your shoes are faulty or haven’t held up as well as they should, please let us know! Just provide proof of purchase, and we’ll be happy to get a replacement pair out to you. It isn’t always possible to provide an identical replacement, but our customer care team will do their best to ensure your replacement pair is fit for purpose.

We’ll usually ask you to send photos of the style, and in some cases to send them back to us. That way, we can prevent any future faults!

We process refunds as quickly as possible. Please allow 14 working days, and if you haven’t received your refund by then please contact our customer care

If you request a refund for your order, you will be refunded the purchase value of the order after the discount was applied. If you return other items in the order, these will be refunded minus the price of the FREE or discounted item.

If you are a UK customer, returns must be sent back to our UK warehouse: Amethyst Group Limited  Lodge Road  Staplehurst  Kent  TN12 0QW

If you have further questions on how to return you order, please contact our Customer Care team 

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