SUPPORT & LOYALTY FAQS

Head to the My Account page and simply enter a valid email address and create a password.

You can update the personal details on your VIVOBAREFOOT account by logging-in to your account and heading to the Account Dashboard

If you are having trouble logging into your account, firstly please ensure that the email address you are using to access is correct.

 If you cannot remember your login details or password please follow the link to RETRIEVE YOUR ACCOUNT

Refer a friend via the VIVOBAREFOOT website to nab them £25 off of their first pair of VIVO’s and a £25 voucher for yourself!

Login and head to the ‘Refer a Friend’ page. You’ll get a unique code to share with your friend, and we’ll email you your £25 voucher when they make their first purchase.

(Your £25 voucher requires a minimum spend of £100)

Here at Vivobarefoot, we are always striving to create meaningful connections with our customers. In the near future, you can expect to see a brand-new customer platform with tailored experiences, exclusive perks and so much more. This all stems from us striving to be the best we can be, and we can’t wait to share it with you.

We have calculated your loyalty program voucher based on average order value and rounded up the value of points remaining in your account at the time of the Vivobarefoot Loyalty Program shut down. For example, if you had 50 points in your account, that previously equaled £5 worth of Loyalty Points. For those 50 points you’ve received a 10% off code  to use on Vivobarefoot.com, likely equaling more than £5!

In the near future, Vivobarefoot will send you a birthday gift when your special day comes around. You will not receive rewards for product reviews.

Just like Loyalty points, you will not be able to use your Loyalty Program vouchers alongside any other discount codes or promotional items online. You will also need to use your Loyalty Program voucher in one transaction.

Depending upon the amount of points available in your account at the time of the Vivobarefoot Loyalty Program shut down, you may have received two Vivobarefoot vouchers. You are welcome to use these vouchers on two separate orders as you please.

Your Loyalty Program voucher will be for your use online and your use only, just like your Loyalty Program points.

Loyalty Program vouchers sent out at the time of program shut down will be valid until May 1 2020, so you will have plenty of time to use them when you receive them.

If after the Loyalty Program is shut down you complete a return on a previous purchase that was transacted using Loyalty points, you will receive the equivalent of the points used on the order in the form of a gift voucher.

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Receive exclusive updates on promotions, news and product launches, plus enjoy free express shipping on your first order