Frequently Asked Questions

If you can't find the answer below, please get in touch.

Our shoes have a patented puncture resistant layer that has up to 5x the puncture resistance of other minimal shoe brands out there. Sadly, it is not possible to make them puncture proof and maintain the barefoot flexibility and feeling. Learn more here (Learn more ‘link to attached page for thermal and puncture resistance)

Insoles are available to buy separately here. Each shoe will specify on its product page if it comes with our performance insole, everyday cork insole or our Thermal insole

Unfortunately, as we produce many different types of shoes, we are unable to stock additional laces for the products. If you receive your shoes with a faulty lace, we will of course replace the pair, but we are unable just to send spare/replacement laces on request. Although our laces are selected to perform and look damn good - any laces will work and a little customised lace selection will set your feet apart from the rest of the other barefootters!

The majority of our Leathers are now sourced from Pittards PLC and come from free roaming cows in Africa. You can find out more about the leather we use by visiting our Wild Hide or SUSTAINABILITY page.

FLEXIBLE SHOES - At VIVOBAREOOT we are committed to giving you as little shoe as possible while providing your feet with all the grip and protection you would expect from a pair of VIVOBAREFOOT shoes. Making soft, thin, flexible shoes that last longer and still allow for natural foot function, is our unique challenge.

LESS IS MORE - With less materials, thinner soles and complete flexibility; a huge amount of stress is put on the shoes during wear. This means we have to use the best materials and most considered shoe making process we can lay our hands on.

WE PAY MORE FOR LESS - In our China factories, it is common for shoe productions lines to make up to 3500 pairs per day. Our soft, thin, flexible shoes are a lot harder to make which limits us to below 1000 pair per day due to the level of shoe making and craftsmanship in each and every pair. We are a small company, with small orders and difficult to make shoes with industry defining quality standards.

Currently, we produce our shoes all over the world, from China and Cambodia, to Ethiopia and Portugal. We only work with factories who we believe can offer us the best possible construction, but who also follow our company code of conduct on human rights. Please read our Code of Conduct for more information.

Yes, but not for all of our shoes!

MAIN LINE – for the majority of our shoes we can’t offer a repair service, but if you are experiencing any faults then please get in-touch and we will honour our 6-month guarantee (if purchased directly from Vivo or one of our 3rd party retailers). As long as you have proof of purchase, we are happy to get a replacement pair out to you.

HAND CUT – we have dedicated shoe repair partners in all parts of the world.

To transform your Hand Cut shoes to their former glory, we will re-sole them, with appropriate Blake or Stichdown methods, using original outsoles from our Portugal Factory. We’ll fit new laces, polish and re-finish them, and send them back to you looking almost like new.

To arrange a repair*:

  1. Visit the VIVOBAREFOOT Experience Store in London's Covent Garden with your shoes and original receipt.  The store will take payment and send your shoes away for repair.  
  2. Send your shoes to the store and we'll take care of everything else. Please call 44 (0) 20 7379 5959 to arrange a repair and make payment.

*Please note, unless faulty, this is a chargeable service

Did you know that up to 70% of the information your brain needs for skilful movement comes from the 200,000 nerves on the soles of your feet? By maximising sensory feedback as your foot touches the ground, you can exploit the abundance of information available to the brain to help you stand, walk and move with optimal skill. Learn more here

Every shoe we make has a patented, ultra-thin, puncture resistant sole which gives you maximum sensory feedback with protection. Learn more here.

We make a range of shoes with different soles so you can ‘live’ barefoot in the city and in nature. Every shoe LETS YOUR FEET DO THEIR NATURAL THING with environment specific grip, upper features and materials. We’ve got you and your kids feet covered for exercise, off-road and everyday with as little sole as possible. For our full range of soles, please view our sole index.

Getting barefoot to the world means that our products must be both well-made and affordable. We offer a range of products, at a range of prices forcing us to produce in a number of locations. One way we try to reduce transportation is to cluster the supply chain as much as we can; making short distances from supplier to factory to port (common in China). Of shipping methods, ocean and rail are the most efficient and least harmful but tend to take much longer. This is another factor in why we only produce two seasons per year.

Things can go wrong. We offer all our customers a 6-month sustainable guarantee on all shoes purchased from Vivobarefoot Ltd. If you have experienced unusual ‘wear and tear’, a fault on your shoe, or it has not held up as it should, please let us know. If you have purchased directly from us within the last 6 months, just show us your proof of purchase, and we would be happy to get a replacement pair out to you.

Due to the popularity of styles, it is not always possible to replace your style with the same piece. However, our customer care team will do their best to ensure you have a new style which will be fit for purpose. Please contact us on 44 (0) 207 048 0600 to resolve any shoe faults.

In the interest of ensuring the same fault does not occur to anyone else, we will usually ask you to send photos of the style, and in some cases to send them back to us. That way, we can work on further testing to prevent anything happening again in the future. 

We recommend using natural products where possible for cleaning and weather protection. Construction methods and materials vary across styles and we would recommend using soapy cold water rather than a washing machine for our performance shoes. 

In the interest of increasing the lifespan, and appearance of your shoes, we have now partnered with Liquiproof. The innovative spray uses nano-technology to create a protective coating for your shoes, making them liquid repellent. Protect your shoes against spills and splashes with Liquiproof.

Products such as Nikwax for leather are also great!

Yes, you can, a lot of this comes down to personal preference. 

If you are not used to wearing socks, then there is no need to wear them with our shoes. However, if you do still want to keep them on, we would recommend a pair of lightweight, non-restrictive socks that may stop any friction and can sometimes help with moisture wicking, preventing sweat and stinky shoes.

If it is cold outside, you will definitely notice the difference by putting in a pair of our Thermal Insoles.

Whether you chose to keep them in on a daily basis is up to you. You tend to get a more barefoot experience if you remove your insoles, but no one’s watching so the decision is yours. Learn more here (Learn more ‘link to attached page for thermal and puncture resistance)

Each shoe will specify on its product page if it comes with our performance insole, everyday cork insole or our Thermal insole. They are also available to buy separately.

 

If you are new to wearing VIVOBAREFOOT shoes we’d recommend walking before you run and transitioning gradually. It might feel unusual at first, but it’ll be worth it in the long run.

Like any training programme, it takes time to adjust to barefoot movement. You may have sore calves and feet to begin with but this is just the feeling of waking muscles up that may not have had a proper workout in years.

We’d recommend starting slowly; being barefoot where possible and wearing VIVOBAREFOOT shoes for short periods of walking. Your brain will start to adapt quickly and your body will also begin to change too. We’d recommend regularly doing toe exercises, little and often. In time you should get stronger feet, increased ankle mobility, improved posture and better balance and a new found sense of connection with the ground.

We have lots more information on natural movement here.

Natural moement starts with the feet.

The big toe or 'Great Toe' is our body's natural anchor and pivot. Healthy toes are vital for healthy feet, which are vital for healthy, natural movement. A study, carried out by Scientists in Taiwan, (Chou et al 2008) suggests that even the smallest of restrictions on our big toe can have an impact on our balance and fine motor skills.  

By following our Toe-ga exercises should be performed daily to improve mobility, flexibility and strength in the ankle, feet and toes. Do them twice a day if possible and give yourself 5–10 minutes to complete the exercises, the longer the better. Daily Toe-ga strengthens your toes and helps the mobility in your arch and ankles, to help your feet gain strength and mobility needed to move as nature intended. Every shoe we make is flat & wide and thin & flexible and designed to let your feet do its thing

To read more on Toe-Ga, click here to find the exercises you'll need to practice.

Born to Run is an independent education business owned and run by Lee Saxby.  Vivobarefoot helped set it up by transferring the assets from the Training Clinic to Born to Run.  Vivobarefoot are happy to have Born to Run as the preferred education partner and Lee Saxby as a consultant to the brand advising on bio-mechanics and helping create Edu-tainment content.

 

If you have a medical history of injury and pain with compromised foot function, you might find the transition process more difficult than others. 

You have probably been wearing conventional shoes and or corrective footwear or orthotics for quite some time. If this is the case, the function and anatomy of the foot is likely to be compromised and therefore we recommend that your transition to ‘barefoot’ should be supervised by a medical professional.

We strongly suggest you start by using our shoes for everything except long walks and running. For this, please refer to our Everyday collection of shoes.

You can update the personal details on your vivobarefoot.com account by logging-in to your account and heading to the Account Dashboard.

You do not have to create an online account with us, we won’t hold it against you. But if you wish to, you’ll become part of the Vivobarefoot Tribe, where you will soon see your loyalty rewarded.  You can only create an account when placing an order. At checkout you will be asked to login or proceed as a guest. As you reach the end of the check-out process you'll be asked if you wish to create an account - tick the box to accept.

If you cannot remember the password you chose for your vivobarefoot.com account click the 'Forgotten Password?' link on the My Account page.  

TERMS AND CONDITIONS (Effective from Nov 2016)

  1. The Vivobarefoot Tribe programme applies only to products sold on vivobarefoot.com (domains UK/US/EU/ES/FR/IT/NL/DK/SE) In order to receive the benefits of the Vivobarefoot Tribe you must set up an account with us, or use an existing account which will have been upgraded. Membership is open to all individuals. We do not accept accounts set up where the intended use of products in re-sale. 
  1. By signing up to the Vivobarefoot Tribe, you are signing up to our email database. By signing up, you agree that your information will be used for email communication on the Vivobarefoot Tribe points/rewards/benefits, or to improve the customer experience and provide information Vivobarefoot may think would be of interest to you. 
  1. The use and benefits of the Vivobarefoot Tribe is subject to, and shall be governed by, these Terms of Use. Vivobarefoot may, at its sole and absolute discretion, change the rules, regulations, benefits, conditions of participation, or Reward levels, in whole or in part, at any time without notice, even though changes may affect the value of the points already accumulated. It is your responsibility to be aware of any such changes. Continued use of your Vivobarefoot Tribe account shall be deemed acceptance of these Terms and Conditions and any modifications thereto. 
  1. You must be logged into Your Vivobarefoot Tribe account on the vivobarefoot.com website, in order to earn Rewards. 
  1. The Vivobarefoot Tribe can only be joined online, and membership cannot be registered for in any of our Concept stores.
  1. Tribe points can be redeemed on future purchases of Vivobarefoot products in the form of a discount on such future purchases. 
  1. Tribe points on purchases will be earned upon shipment of goods, and will be pending for 30 days. Any return of a product purchased with Tribe points will take into account the value of the points redeemed for such product, which will result in a reduction of any amounts owed to you for such return. Any discount or price adjustment, including but not limited to an adjustment resulting from price match or partial refund, may result in the value of the points for this item being reduced accordingly. 
  1. No Tribe points will be earned on product purchased with earned points.
  1. Tribe points will accrue as soon as you start purchasing with vivobarefoot.com or sharing via our social channels as instructed. No points will be earned for any purchases made prior to enrolling in the Tribe membership. 
  1. There is no minimum spend in order to redeem points, and any amount of points can be redeemed from your chosen order. The more you earn, the more you save. 
  1. Tribe points cannot be redeemed across separate orders, and must all be used in one transaction.
  1. Points are not transferrable between accounts, and cannot be combined with any other Tribe members’ points under any circumstances.
  1. Tribe points cannot be converted to or redeemed for cash, either directly or indirectly. Further tax, shipping & handling and any other charges other than the purchase price of the products are not eligible for Tribe points.
  1. We reserve the right to cancel your Tribe points at any time if there is no account activity for a period of one (1) year which will result in the expiration of any and all accumulated points. A 6 month reminder will be sent to you in this time. 
  1. Abuse of any of the above, including purchasing for re-sale, conducting any fraudulent or illegal activities may result in immediate cancellation of your Tribe membership and future disqualification from any Tribe Loyalty membership.
  1. Taxes may apply where required by law. You, the purchaser is responsible for any taxes that incur in receiving and/or redeeming Tribe points.

We do make every effort to maintain a healthy supply of stock throughout to seasons. However, when we run out of stock of a certain style, colour or size, the products will be removed from the website as they are no longer available for purchase. Sometimes you will find a style comes back into stock, this can often be overstock from a distributor of ours.

If there is a style you have been waiting for, we always recommend to purchase before it’s too late and avoid any disappointment.

Like any brand, Vivobarefoot have our ‘Hero’ collection. These are products you will see every season; they may just feature a new technology or fabric.

We’re confident that after 100 days of o’naturelle foot freedom (you need to give them a proper outing) your feet will love… being feet. So we’re happy to give you a no-quibbles test run for 100 days.  

 

1.  Add an Adults Exercise or Everyday shoe to your basket.

2.  Select the 100 day trial box at checkout and login. 

3.  If you're not convinced we'll give you a full refund.

 

Full Terms & Conditions are below:

  1. This offer entitles the purchaser to return their Vivobarefoot adults Everyday and Exercise Products within 100 calendar days of purchase through the standard returns procedure and receive a refund. Offer is valid on one pair of shoes per order.
  2. This offer is available to any person who purchases selected Vivobarefoot footwear products (Adults Everyday and Exercise) during the promotional period starting on 07/07/2017 inclusive online at www.vivobarefoot.com (the website).
  3. These Terms and Conditions should be read in conjunction with the Vivobarefoot Terms and Conditions available at http://www.vivobarefoot.com
  4. To be eligible for this offer, the Vivobarefoot Product must be purchased for your own, personal use and any wear and tear must be consistent with reasonable and typical use for such a product.
  5. In addition to the returns procedure set out in the Vivobarefoot Terms and Conditions, all returns must be accompanied by their original Vivobarefoot box and include proof of purchase.
  6. Vivobarefoot reserves the right not to extend this offer to any person it believes in its discretion to have already returned a Vivobarefoot Product in accordance with this offer.
  7. The Promoter reserves the right to reject the return and shall not give any compensation or refund in accordance with this offer for products that are returned that do not comply with these conditions.
  8. This offer does not affect your statutory rights or rights of return as set out on your purchase invoice and/or the Vivobarefoot Terms and Conditions.
  9. The offer is not open to employees of the Promoter, their families, agencies and anyone to whom they are professionally connected.
  10. This offer is non-transferable.
  11. The offer is subject to availability.
  12. All shoes returned will receive a full refund at the price the item was purchased at, (including the use of a discount code upon purchase) not at the selling price at the time of return. Please allow for 7 working days for your return to be processed.
  13. Our trial is intended to give you the opportunity to see if you are happy with your purchase, and your transition into barefoot. If we have grounds to believe that you are abusing this offer, or returning your shoes for any other reason other than that you are genuinely unsatisfied with the shoes, we reserve the right to refuse a refund and the right to refuse sale in future.
  14. The Promoter reserves the right to change, alter or withdraw the offer at any time.
  15. These terms and conditions shall be governed and construed in accordance with the laws of the UK. Any dispute arising is subject to the exclusive jurisdiction of the UK courts. Promoter: Vivobarefoot, 28 Britton Street, London EC1M 5UE.

We take the following types of card: 

  • MasterCard
  • Visa
  • Visa Debit
  • American Express
  • PayPal (If you would like to learn more about buyer protection when purchasing through this method, please click here.

Your payment will be charged in the currency you have selected (you can change the currency of the site using the currency selector on the top right hand side of the screen). Please note that we do not accept Discover Cards as a method of payment. 

Enter your code at the ‘checkout’ prior to completing your order.

You do not need to have a VIVOBAREFOOT account in order to use a promotional code.

Please note, unless stated, promotional codes will not be redeemable on any clearance items, and cannot be used in connection with any other offer.

Our codes vary and can be associated to individual products or entire orders.  When a code applies specifically to certain products, it will be made clear. 

You will be informed of your codes usage and expiry date upon issue. If a code is abused, it will be made invalid. We reserve the right to withdraw promotional codes before their expiration date without any prior notice. 

Pre-ordering allows you to reserve a product in advance, before it is available to purchase online. This gives you the opportunity to secure new styles ahead of their official release date. You will be automatically charged in full when the pre-order is placed, subject to Vivobarefoot’s standards T&Cs. In addition, the following T&Cs will apply:

  • Pre-ordered items will be charged in full as soon as the order is place and payment has been cleared.
  • Sometimes unforeseen delays can occur. If there is delay to the arrival of reserved stock, you will be notified of this by email.
  • If you combine your pre-ordered items with items currently available, these will be processed and shipped separately. 
  • When your order is dispatched, you will receive a confirmation email. For standard shipping, please allow 3-5 working days for these to arrive.

Should you wish to cancel your order please contact our customer care team on 44 (0) 207 048 0600 or email customerservices@vivobarefoot.com who will be able to provide you with more information.

We want our customers to benefit from the best promotional offer we have available at the time. If you purchase 3 or more items in one order, then you will profit most from our multi-buy promotion where you get either 1 item at half-price or completely free, depending on the total number of items ordered.

If you would like to redeem a different promotional code or discount then you will need to place an order for fewer items instead.

All successful orders will receive email confirmations immediately. Your order and may take up to 24 hours to reach your inbox.

We aim to pick and pack our orders within 1 working day though this may take a little longer during sale periods. You will receive a despatch confirmation within 48 hours of placing your online order. Please note that our Warehouse is closed at the weekend.

Should you not receive your email within this time frame we advise you to check your Spam or Junk folder as it may have been directed there by mistake. If you still cannot find it then please contact customerservices@vivobarefoot.com and one of the team will update you on your order.

If you checkout without applying the promotional code, we cannot amend your order. 

Don’t Panic! All orders are dispatched from our UK warehouse, and the further away you are from the UK, the longer it can take to the delivered. (Please review our Shipping and returns page for more details)

If you have chosen our ‘Standard’ shipping method, your items will be dispatched with Direct Link Couriers. This is a non-tracked service. If you have any trouble, please call us on 44 (0) 207 048 0600 and our customer care team will do what they can to help resolve the problem.

Yes, there is an option in the checkout to add a different delivery address.

For shipments outside of the EU, we (VIVOBAREFOOT) have to state the retail value of all goods (excluding shipping charges) contained in the shipment. Shipments outside of the EU may be subject to import duties and taxes, as well as shipping and handling fees, which are levied once a shipment reaches the destination country; the customer is considered the 'importer on record' and as such must comply with all laws and regulations, including import duties and tax, levied by the Country in which you are receiving the goods. Customs policies vary from country to country; if you don’t want to be hit with any surprise charges, please contact your local customs office for further information. 

We charge all our customers the same price regardless of their location. Our policy complies with UK VAT legislation. Please note that VAT refunds do not apply for online orders.

Under the above regulations, if you are a consumer based in the UK or European Union you have the statutory right to cancel your order and receive a full refund including delivery costs providing that you notify us of cancellation within 14 calendar days after the day on which you receive the order. See the section entitled “Cancellation, Return and Refund” in our Terms and Conditions for further details of your statutory right of cancellation and how to cancel.

If you are located outside the UK or European Union and wish to cancel your order, please contact our Customer Service team on 44 (0) 207 048 0600 (Monday to Friday from 9.00am to 5.00pm) or email customerservices@vivobarefoot.com. Unfortunately, once the order has been placed, we tend to pick and pack styles very quickly, and so it is not often possible to cancel prior to shipment. In addition to your rights of cancellation under the above regulations we offer a 28-day return policy available to our customers worldwide.

I’m afraid we do not have the facility process orders over the phone. Our website allows you to purchase with most credit & debit cards and also with PayPal if you would prefer. If you experience any trouble placing an order online then please do reach out to our Customer Service team so that we can help you.

In this case please confirm the type of Device you are using, the Browser type & version, whether you are checking out as a Guest or under an Account, where you live and what item(s) you are trying to order. If you can also provide a screenshot of where you are having trouble/any error message then this would aid in us resolving the matter promptly for you. TIP: Please make sure you have Cookies enabled as standard on your browser as this can affect the purchase process otherwise.

Yes!

When you receive your order, you will find a returns form and label enclosed with your order confirmation. Simply follow the instructions on the form, and send the item(s) back to us. Unfortunately, our Free returns are limited to the UK and within certain European countries. We do not offer Free returns for worldwide shipping just yet.

If you have lost your returns form, please click here: Lost your returns form?

If you request a refund for your order, you will be refunded the purchase value of the order after the discount was applied.

If you use our ‘3RDHP’ or '4THFREE' promotion and return an item(s), the offer becomes void. If you return the cheapest priced item in the order, this item will not be refunded, or will be refunded at the 50% price paid.

If you return other items in the order, these will be refunded minus the price of the FREE or discounted item.

If your order is not right for you, then yes you can return it back to us. We will accept returns for any unused / unworn items with all the original tags and packaging, purchased from www.vivobarefoot.com within 30days of purchase.

In line with the Consumer Rights Act, our customers also have the right to return goods which are faulty within the first 30 days of purchase for a full refund or replacement.

Unless faulty, we will not accept shoes back which have been worn outside, or marked. Should you want to trial your shoes, please do so inside so that if they are not right, someone else can enjoy them!

If you require an exchange on an item, please call our customer care team on 44 (0) 207 048 0600 who will be able to provide you with more information.

As with most companies, you may find that your size varies depending on which style of shoe you choose. The main reason for this tends to be down to the materials used, and the actual construction. You may find our Handcut Leather collection seems slightly smaller, this is normally down to the initial tightness of the leather, compared to a flexible mesh running shoe.

Insoles! If you take the insoles out, you find they will play a large part in terms of the room your foot has. If you shoe feels a little tight, remove the insole and you will likely have the right size for your foot.

Yes, we would suggest you use the same principle with our shoes. We call this ‘the rule of thumb’. Your toes should have enough room to wiggle and move. This is especially important when you are running. If you can get your thumb in-between your end toe and the front of the shoe, it should be the right size. Please click here to refer to our size guide.

Tribe points are awarded every time a Vivobarefoot customer with an account places an order online – you’ll earn £10 with every 200 points saved.

For every £1 you spend online, 1 point will be awarded to your account. You can also gain extra points by following us on social media and referring your friends to make a purchase.

Tribe points are only awarded for items that are kept and not returned. Points will remain as pending for a 28-day period, after which they can be redeemed against future orders.

You can find our full Vivobarefoot Tribe terms and conditions here.

All points are pending for 28 days and are awarded to your account after our returns period has ended. If you return or cancel an order that was paid for using Tribe points, these will automatically be refunded to your account for you to spend.

*Vivobarefoot have the right to remove points from accounts without prior notice if we suspect gaming.

All you need to start earning points is a Vivobarefoot account.  If you already have an online account with us, you’ll automatically start earning points with every order. 

If you’re a new customer, set up a new account and start saving here.

In your basket, you’ll be notified of how many Tribe points you have available to spend. To redeem these simply click the ‘Redeem Now’ button at the checkout and any earnings will be deducted from the total cost of your order. Please note, you MUST be signed into to your account in order to redeem. You will be promoted to do this but points cannot be retrospectively applied. 

Points earned must be redeemed in full and cannot be split across orders.

Refer a friend via the VIVOBAREFOOT Tribe Loyalty scheme and you can both save on your next purchase.

Your friend will save £/$/€ 10 on their first pair of VIVO’s, and you’ll automatically earn the equivalent in Tribe Loyalty Points as a thank you for sharing that barefoot feeling. These points can be redeemed against any purchase (including clearance items!) and there are loads of ways to earn even more points (Find out how > here.)

 

How to Refer a Friend 

Step 1 : Create an account or login > here 

Step 2 : Head to ‘Refer a Friend’ > here

Step 3 : Select an icon to share your unique code via social media, email it directly to your friend or copy and share your personal link.

You’ll receive email confirmation if your friend makes a purchase using your unique link and your account will automatically be credited with loyalty points.

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