We're often asked

1. When is stock due in?
   We make every effort to maintain a healthy supply of stock year round, but our shoes move quickly! You can sign up for e-mail alerts when we re-stock on certain styles, however others are more limited, and once they’re gone they’re gone, so if there is a style you’ve been waiting for it’s best to purchase as soon as possible to avoid disappointment!
2. Where is my order? / I haven't received my order, what should I do?
   Don’t Panic! All orders are dispatched from our UK warehouse, and the further away from us you are, the longer delivery can take. (See our Shipping and returns page for more details)
   If you have chosen our ‘Standard’ shipping method, your items will be dispatched with Direct Link Couriers (a non-tracked service). If you have any trouble, get in touch with our Customer Care team
3. Where is my refund?
   We process refunds as quickly as possible. Please allow 14 working days, and if you haven’t received your refund by then please contact our customer care
4. What do I do if my shoes are faulty? / do you offer a guarantee on products?
   All shoes purchased from us come with a 6-month sustainable guarantee. If your shoes are faulty or haven’t held up as well as they should, please let us know! Just provide proof of purchase, and we’ll be happy to get a replacement pair out to you. It isn’t always possible to provide an identical replacement, but our customer care team will do their best to ensure your replacement pair is fit for purpose.

   We’ll usually ask you to send photos of the style, and in some cases to send them back to us. That way, we can prevent any future faults!