We process refunds as quickly as possible. Please allow 14 working days, and if you haven’t received your refund by then please contact the Australia & New Zealand Customer Care team
Refunds will be issued using the same method that you paid and credited to the same account your payment came from.
Once your refund is processed, the time it takes for the funds to settle in your account will depend on your card issuer.
Please be aware that international customs duties and sales taxes are not refunded for shipments outside Australia.