FAQS

WE’RE OFTEN ASKED

We make every effort to maintain a healthy supply of stock year round, but our shoes move quickly! You can sign up for e-mail alerts when we re-stock on certain styles, however others are more limited, and once they’re gone they’re gone, so if there is a style you’ve been waiting for it’s best to purchase as soon as possible to avoid disappointment!

Don’t Panic! All orders are dispatched from our UK warehouse, and the further away from us you are, the longer delivery can take. (See our Shipping and returns page for more details)
If you have chosen our ‘Standard’ shipping method, your items will be dispatched with Direct Link Couriers (a non-tracked service). If you have any trouble, get in touch with our Customer Care team

We process refunds as quickly as possible. Please allow 14 working days, and if you haven’t received your refund by then please contact our customer care

Yes! If your order isn’t right for you, you can return it within 100 days of ordering. Orders are enclosed with a returns form and label. Simply follow the instructions on the form, and send the item(s) back to us.

Free returns are limited to the UK, US and certain European countries; we don’t offer free returns for worldwide shipping just yet.
If you have lost your returns form, get a new one here 

Unfortunately, we don’t currently offer exchanges. If you would like another size or colour, please place another order and follow the returns process for the original order.

Our Size Guide and Fit Analytics tool are here to help! Our shoes fit 'big' deliberately – we call this ‘the rule of thumb’. Your toes need wiggle room! This is especially important for running. If you can fit your thumb in-between the end of your toe and the front of the shoe, you’ve more than likely found your ideal size.

After some time with our shoes, your shoe size may need to increase, as your toes splay out more naturally.

All shoes purchased from us come with a 6-month sustainable guarantee. If your shoes are faulty or haven’t held up as well as they should, please let us know! Just provide proof of purchase, and we’ll be happy to get a replacement pair out to you. It isn’t always possible to provide an identical replacement, but our customer care team will do their best to ensure your replacement pair is fit for purpose.

We’ll usually ask you to send photos of the style, and in some cases to send them back to us. That way, we can prevent any future faults!

Refer a friend via the VIVOBAREFOOT website to nab them £25 off of their first pair of VIVO’s and a £25 voucher for yourself!

Create an account or login and head to the ‘Refer a Friend’ page. You’ll get a unique code to share with your friend, and we’ll email you your £25 voucher when they make their first purchase.

(Your £25 voucher requires a minimum spend of £100)

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