What do I do if my shoes are faulty? Do you offer a guarantee on products?

We offer a 6-month manufacturing warranty for all our footwear. However, we understand that issues may arise with faulty products beyond this period. In such cases, we review them on a case-by-case basis to ensure customer satisfaction.

Our warranty policy is subject to the following limitations:

- It is at the discretion of our trained Customer Service team to determine if shoes fall within our manufacturing warranty.
- All warranty claims must be accompanied by the original purchase receipt directly from our website or one of our authorized wholesalers.
- Repaired or replaced products are covered for the remainder of the original warranty.

Examples of what is not covered by the warranty:

- Products acquired from aftermarket sources such as online auction sites, liquidators, consignment shops, private sellers, samples, or promotional products.
- Improper fit. Fit is the responsibility of the owner and should be assured before wearing the product.
- Comfort issues.
- Frayed material, worn stitching, and worn soles due to normal wear.
- Stitching or hardware failure due to tearing or other abnormal wearing accidents.
- Modifications or alterations to the product.
- Damage resulting from misuse, normal wear and tear, or damage incurred during storage or transportation.
- Deterioration from water abuse.
- Skateboard or bicycle abuse.
- Cuts, scratches, burns, etc.
- Shrinkage from overexposure to extreme heat.
- Waterproof products: Maintaining the waterproof properties of your boots is essential to ensure they stay dry and comfortable. Like all waterproof products, maintenance is necessary. Although our waterproof styles feature a waterproofing membrane within the construction of the boot, the external waterproofing properties of the boots may gradually diminish. This is considered normal usage and is not covered under warranty.

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