Repairs

  1. How much does shipping cost?

    Shipping and delivery are free. Your repair order includes a downloadable shipping (returns) label so you can post your shoes for repair free of charge.

    Please note that packaging for your repair shipment is not supplied with your order; you will need to pack it yourself – an old shoebox and paper from your recycling box will do just fine!

  2. How long does it take?

    Repairs take two weeks from arrival at our workshop. You will receive an email once your shoes have arrived and then again before they are sent back.

  3. How do I track my order?

    With every Repairs order you will receive confirmation details and an order number. Please either print out the sheet or download the QR code attached in that email to have it scanned at the Royal Mail counter.

    Once we receive your footwear, we send you an email confirming they are going into our workshop for repair. Once the repair is complete you will receive another email with a shipping tracking reference to let you know they’re coming home and ready to rock!

CONTACT US

EMAIL

We'd love to hear from you

customerservice@vivobarefoot.ca