Delivery Info
AU
SHIPPING EXCLUSIONS
- Vivobarefoot Australia [www.vivobarefoot.com/au] deliver to addresses within Australia and New Zealand only.
- To find the shipping destination you require please visit one of our dedicated Vivobarefoot website domains for that region - UK/US/EU/ES/FR/IT/NL/DK/SE.
FREE STANDARD DELIVERY ( ORDERS OVER $100 AUD)
EXPRESS DELIVERY ( AUSTRALIA ONLY)
- $15.00 AUD per order.
- Up to 5 pairs per order - contact us for orders of 6+ pairs.
- Please allow up to 1 to 3 business days for delivery – excluding handling time.
- Express delivery tracking details are supplied within your dispatch email.
- This service is unavailable for orders going to New Zealand.
Delivery times outlined above are an estimation and are subject to the destination postcode, courier service , time of acceptance and receipt of cleared payment.
ORDER DISPATCH
- All orders are dispatched from our Australian warehouse which operates between the hours of 9 am to 5 pm, Monday to Friday *#. Your order will be processed and dispatched by our team during these hours.
- Our handling time for most orders is 1-2 working days.
- Please be aware that during peak times and sale periods, our handling times for standard delivery can increase to 3-4 days due to the high volume of orders.
PRODUCT AVAILABILITY
In the event that we are unable to supply the product/s in your order due to stock availability, the unavailable item/s will be automatically cancelled and a refund processed. You will be notified of this via email.
IMPORTANT CUSTOMS DUTIES AND FOREIGN TAX INFORMATION
All prices on www.vivobarefoot.com/au are quoted and charged in Australian dollars (AUD) and are inclusive of Australian GST unless otherwise specified. Customers are charged the same price regardless of their shipping location.
GST refunds do not apply for online orders. Our policy complies with Australian and New Zealand GST legislation.
The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer.
To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable "merchandise". We are also prohibited by law from marking the order as a "gift", even if the order is placed with the intention of sending to a gift recipient.
For further information, it may be necessary to call your local customs offices to gain further details in order to avoid any unexpected charges.
NEED HELP?
Call our Customer Service Team on +61 3 9583 2337 - the team is available from 9 am - 5 pm Monday to Friday *#.
Alternatively, you can email us at cs-australia@vivobarefoot.com and a member of our team will be in touch as soon as possible during these office hours.
*Australian Eastern Standard Time/Australian Eastern Daylight Time
#excluding Australian public holidays
NZ
SHIPPING EXCLUSIONS
- Vivobarefoot Australia [www.vivobarefoot.com/au] deliver to addresses within Australia and New Zealand only.
- To find the shipping destination you require please visit one of our dedicated Vivobarefoot website domains for that region - UK/US/EU/ES/FR/IT/NL/DK/SE.
FREE STANDARD DELIVERY ( ORDERS OVER $100 AUD)
EXPRESS DELIVERY
- This service is unavailable for orders going to addresses in New Zealand.
Delivery times outlined above are an estimation and are subject to the destination postcode, courier service , time of acceptance and receipt of cleared payment.
ORDER DISPATCH
- All orders are dispatched from our Australian warehouse which operates between the hours of 9 am to 5 pm, Monday to Friday *#. Your order will be processed and dispatched by our team during these hours.
- Our handling time for most orders is 1-2 working days.
- Please be aware that during peak times and sale periods, our handling times for standard delivery can increase to 3-4 days due to the high volume of orders.
PRODUCT AVAILABILITY
In the event that we are unable to supply the product/s in your order due to stock availability, the unavailable item/s will be automatically cancelled and a refund processed. You will be notified of this via email.
IMPORTANT CUSTOMS DUTIES AND FOREIGN TAX INFORMATION
All prices on www.vivobarefoot.com/au are quoted and charged in Australian dollars (AUD) and are inclusive of Australian GST unless otherwise specified. Customers are charged the same price regardless of their shipping location.
GST refunds do not apply for online orders. Our policy complies with Australian and New Zealand GST legislation.
The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer.
To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable "merchandise". We are also prohibited by law from marking the order as a "gift", even if the order is placed with the intention of sending to a gift recipient.
For further information, it may be necessary to call your local customs offices to gain further details in order to avoid any unexpected charges.
NEED HELP?
Call our Customer Service Team on +61 3 9583 2337 - the team is available from 9 am - 5 pm Monday to Friday *#.
Alternatively, you can email us at cs-australia@vivobarefoot.com and a member of our team will be in touch as soon as possible during these office hours.
*Australian Eastern Standard Time/Australian Eastern Daylight Time
#excluding Australian public holidays
