FAQs

  1. How will Coronavirus affect delivery times?
  2. Is Vivobarefoot.com still sending out orders?
  1. What’s special about our soles?
  2. If all your shoes are barefoot, why do you have different soles?
  3. How do I clean/care for my vivo’s?
  4. Should I wear socks or insoles with my vivo?
  5. I have a medical history of injury, can I still transition?
  6. Vivo’s appear to have less components than regular shoes, so why are they expensive?
  7. What is my size & how do I work this out?
  8. Why don’t you offer half sizes?
  9. Why do your sizes vary across styles?
  10. Where does your leather come from, and is it ethically sourced?
  11. Where do you produce your shoes?
  1. What do I do if my shoes are faulty? / do you offer a guarantee on products?
  2. What happens if I require a refund on an order made using my promotional code?
  3. Where shall I send my returns?
  4. Where is my refund?
  5. Do you offer refunds or exchanges?
  1. Will I be charge import taxes upon delivery?
  2. When is stock due in?
  3. Where is my order? I haven't received my order, what should I do?
  4. How do I cancel my order?
  5. Can I pre-order?
  6. Can I order over the phone?
  7. Where can I track my order?
  1. How do I create an account?
  2. How do I change my account details?
  3. I cannot login to my account, what should I do?
  1. Do you sell gift vouchers?
  2. Will I be charge import taxes upon delivery?
  3. What payment options do you accept?
  4. How do I redeem a promotional / discount code?
  5. What can I do if I've forgotten to apply a coupon to an order I've already placed?
  1. Where does your leather come from, and is it ethically sourced?
  2. Where do you produce your shoes?
  1. What is Revivo?
  2. What is the Take Back program?
  3. How does the Take Back program work?
  4. What’s the difference between the Take Back Programme and the 100-day trial?
  5. Can I send in any type of shoes?
  1. What does the Repairs Service offer?
  2. Which styles can I have repaired and what happens if they are not repairable?
  3. How much does shipping cost?
  4. How long does it take?
  5. How do I track my order?
  6. How have repairs costs been calculated?
  7. What should I do if my shoes have been extremely well-loved and I’m not sure if they can be repaired?
  8. What happens if I purchase the wrong Repairs Service or I want to cancel my repair?
  9. What happens if I’m not happy with my repair?
  10. Will I get the same OUTSOLE/ SHOELACES/EYELETS or can I pick another colour?

We're often asked

  1. What is my size & how do I work this out?

    Our Size Guide and Fit Analytics tool are here to help! Our shoes fit 'big' deliberately – we call this ‘the rule of thumb’. Your toes need wiggle room! This is especially important for running. If you can fit your thumb in-between the end of your toe and the front of the shoe, you’ve more than likely found your ideal size.

    After some time with our shoes, your shoe size may need to increase, as your toes splay out more naturally.

  2. How do I redeem a promotional / discount code?

    Just enter your code in your ‘basket’ prior to completing your order!
    You might need a VIVOBAREFOOT account to use a promotional code.

    We’ll make it clear when a code applies to specific products, and you’ll be informed of your codes expiry date upon issue. On that note, unless stated, promotional codes are not redeemable on clearance items or any other special offer.

    If a code is abused, it will be made invalid. We reserve the right to withdraw promotional codes before their expiration date without any prior notice. 

  3. How do I create an account?

    Head to the My Account page and simply enter a valid email address and create a password.

  4. Where shall I send my returns?

    WITHIN AUSTRALIA: We offer FREE returns within Australia. Please contact the Australia & New Zealand Customer Care team and they will email you a pre-paid return shipping label, so you can return your parcel free of charge. 

    OUTSIDE OF AUSTRALIA: Customers outside of Australia are required to pay return postage but we will reimburse return postage up to the value of $22 NZD on receipt of goods with a valid postage proof of purchase. Please contact our Australia & New Zealand Customer Care team for more details. 

  5. Where is my refund?

    We process refunds as quickly as possible. Please allow 14 working days, and if you haven’t received your refund by then please contact our customer care.

  6. Where can I track my order?

    Once your package ships we will send you a tracking number. You can also check the status of your order by logging into your account.

CONTACT US

EMAIL

We'd love to hear from you

cs-australia@vivobarefoot.com


CALL

+61 (0) 3 8797 2370