We're often asked

1. What is my size & how do I work this out?
   Our Size Guide and Fit Analytics tool are here to help! Our shoes fit 'big' deliberately – we call this ‘the rule of thumb’. Your toes need wiggle room! This is especially important for running. If you can fit your thumb in-between the end of your toe and the front of the shoe, you’ve more than likely found your ideal size.

   After some time with our shoes, your shoe size may need to increase, as your toes splay out more naturally.
2. How do I redeem a promotional / discount code?
   Just enter your code in your ‘basket’ prior to completing your order!
   You might need a VIVOBAREFOOT account to use a promotional code.

   We’ll make it clear when a code applies to specific products, and you’ll be informed of your codes expiry date upon issue. On that note, unless stated, promotional codes are not redeemable on clearance items or any other special offer.

   If a code is abused, it will be made invalid. We reserve the right to withdraw promotional codes before their expiration date without any prior notice. 
3. How do I create an account?
   Head to the My Account page and simply enter a valid email address and create a password.
4. Where shall I send my returns?
   WITHIN AUSTRALIA: We offer FREE returns within Australia. Please contact the Australia & New Zealand Customer Care team and they will email you a pre-paid return shipping label, so you can return your parcel free of charge. 

   OUTSIDE OF AUSTRALIA: Customers outside of Australia are required to pay return postage but we will reimburse return postage up to the value of $22 NZD on receipt of goods with a valid postage proof of purchase. Please contact our Australia & New Zealand Customer Care team for more details. 
5. Where is my refund?
   We process refunds as quickly as possible. Please allow 14 working days, and if you haven’t received your refund by then please contact our customer care.
6. Where can I track my order?
   Once your package ships we will send you a tracking number. You can also check the status of your order by logging into your account.