ORDERS FAQS

We make every effort to maintain a healthy supply of stock year round, but our shoes move quickly! You can sign up for e-mail alerts when we re-stock on certain styles, however others are more limited, and once they’re gone they’re gone, so if there is a style you’ve been waiting for it’s best to purchase as soon as possible to avoid disappointment!

 

All orders are dispatched from our Australian warehouse which operates between the hours of 9 am to 5 pm, Monday to Friday *#.

Your order will be processed and dispatched by our team during these hours.

Our handling time for most orders is 1-2 working days.

Please be aware that during peak times and sale periods, our handling times for standard delivery can increase to 3-4 days due to the high volume of orders.

Delivery times are subject to the destination postcode, courier service , time of acceptance and receipt of cleared payment

In the event that we are unable to supply the product/s in your order due to stock availability, the unavailable item/s will be automatically cancelled and a refund processed. You will be notified of this via email.

We pick and pack styles very quickly, so it’s often not possible to cancel prior to dispatch. If you wish to cancel your order, please contact our Customer Care team as soon as possible

 

When you pre-order you’re purchasing a product ahead of its official release date. You’ll be charged in full (T&Cs apply as always) and once your pre-order has been dispatched you’ll receive a confirmation email. For standard shipping, please allow 3-5 working days. If there are any unforeseen difficulties we’ll notify you straight away!

If you combine your pre-orders with currently available items, we’ll process and ship these separately.

If for whatever reason you wish to cancel a pre-order please contact our Customer Care team

No, but you can shop on our website, which accepts most credit & debit cards, and PayPal.

If you experience any trouble placing an order online please contact our Customer Care team so that we can give you a hand. Please make sure you have Cookies enabled on your browser, as this can affect the purchase process.

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