WHAT DO I DO IF MY SHOES ARE FAULTY? / DO YOU OFFER A GUARANTEE ON PRODUCTS?


All shoes purchased from us come with a 6-month sustainable guarantee.

We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect, please contact our customer care team in the first instance so they can guide you through the returns process and help resolve the problem as swiftly as possible.

Please note, faulty goods claims do require a valid web order number and/or proof of purchase. We may also request photos of the defect/fault in order to speed up the returns process for you. When necessary, VIVOBAREFOOT AU & NZ will reimburse the cost of the return postage for faulty goods.

It isn’t always possible to provide an identical replacement, but our customer care team will do their best to ensure your replacement pair is fit for purpose.

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