WHERE IS MY ORDER? / I HAVEN'T RECEIVED MY ORDER, WHAT SHOULD I DO?


HOLIDAY TRADING UPDATE 2018


Our AU & NZ customer care department and warehouse will be closed on Tuesday 25th December to Wednesday 26th December 2018 and then again on Tuesday 1st January 2019, therefore, no orders will be dispatched on these dates

During this holiday season our regular pick, pack and dispatch times will vary due to the public holidays and changes to courier schedules. However, we are committed to dispatching your order as quickly as possible but appreciate your patience and understanding during this busy time.


All orders are dispatched from our Australian warehouse which operates between the hours of 9 am to 5 pm, Monday to Friday *#.

Your order will be processed and dispatched by our team during these hours.

Our handling time for most orders is 1-2 working days.

Please be aware that during peak times and sale periods, our handling times for standard delivery can increase to 3-4 days due to the high volume of orders.

Delivery times are subject to the destination postcode, courier service, time of acceptance and receipt of cleared payment

If we are unable to supply the product/s in your order due to stock availability, the unavailable item/s will be automatically cancelled, and a refund processed. You will be notified of this via email.

 

*Australian Eastern Standard Time/Australian Eastern Daylight Time 
#excluding Australian public holidays

 

 

 

 

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