Sustainable Product Guarantee
It is very important to us that you love our shoes and get a good life out of them. If you have purchased a pair of VIVOBAREFOOT shoes and found them to be faulty, we want to hear from you, and learn from our mistakes.
You can do this for a period of up to 6 months of receipt of the product. This is for faulty product, but obviously does not cover reasonable wear and tear.
In the event that your claim is justified we will pay all shipping costs and replace them with the same style, or similar if no longer available, or give a refund within 30 days of the decision. We will recycle old pairs correctly if you return them to us.
For shoes purchased from our store, official website, our official Amazon Marketplace and Ebay accounts please contact our customer service team with proof of purchase and pictures firstname.lastname@example.org or call 44 (0) 207 048 0600.
Returns and Exchanges for products NOT purchased directly from VIVOBAREFOOT
Return and exchange requests for product purchased from one of our authorised retailers should be processed through that retailer. We only accept returns for items bought directly from VIVOBAREFOOT.
All our authorised third party retailers are obliged to exchange faulty products in line with our Sustainable Product Guarantee. In order to claim, please contact the retailer with original proof of purchase and pictures of the faulty shoes, quoting the Sustainable Product Guarantee.
None of the above affects your statutory rights.