SUSTAINABLE PRODUCT GUARANTEE

VIVOBAREFOOT is a young dynamic company making innovative shoes with sustainable concepts. We are driven by the fact that conventional shoes are bad for you and bad for the environment and take on ambitious projects to shake up shoe world for the better.

There are one or two large companies doing great things, but by and large, most shoes are still created with too many components, too much padding and way too much motion control. VIVOBAREFOOT is committed to pushing the boundaries of sustainable design and a vital component of this is making shoes that last.

It is very important to us that you love our shoes and get a good life out of them. If you have purchased a pair of VIVOBAREFOOT shoes and you have found them to be faulty, we and our retail partners want to offer you an opportunity to exchange them for a new pair and promise to quibble as little as possible.  

  • Please send proof of purchase and pictures within 1 year of purchase date.  Please allow for reasonable wear and tear before judging product faulty. The exchange will be for the same style or a similar value if the shoe is no longer part of the VIVOBAREFOOT collection.
  • For shoes purchased from our stores, website or official Amazon / Ebay accounts please contact our customer service team quoting your order number: customerservices@vivobarefoot.com
  • For shoes purchased from an independent retailer please contact the retailer directly who will return / exhcngae the products. We cannot refund / exchange products that have been purchased from a third party retailer.  

We'll also take care of making sure the old pair are recycled correctly.    

We are dedicated to our core objectives of health and sustainability and are constantly striving to develop and improve our products. We hope you will join us on this exciting journey ahead -- one step at a time.

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