Shipping and Returns

We are currently moving to a new warehouse facility in the US. Because of this, we are unable to offer a premium shipping service and some items may be delayed by several days in reaching you. We apologise for any inconvenience caused and will shortly be offering both shipping services, and a full range of stock. 

Standard Delivery - Free for all orders over $140 ($10 on those below) and free returns within the US.

We aim to try to pick, pack and dispatch all orders within 1 working day. Please allow 5-7 working days for delivery. Tracked delivery with FedEx.

Premium Delivery - $15

Premium delivery within 2 working days with FedEx 2-day tracked service.

We are currently moving to a new warehouse facility in the US. Because of this, we are unable to offer a premium shipping service and some items may be delayed by several days in reaching you. We apologise for any inconvenience caused and will shortly be offering both shipping services, and a full range of stock. 

Standard Delivery to Canada $10

We aim to try to pick, pack and dispatch all orders within 1 working day. Please allow 5-7 working days for delivery. Tracked delivery with FedEx.

Shipments outside of the US may be subject to import duties and taxes, as well as shipping and handling fees; the customer is considered the 'importer on record' and as such must comply with all laws and regulations, including import duties and tax. Customs policies vary from country to country; if you don’t want to be hit with any surprise charges, please contact your local customs office for further information. 

Free Returns US

Obviously we hope you are happy with your purchase, but understand if you have changed your mind. You have a 28-day return period from when your shoes were delivered in which to get a full refund. To take advantage of our FREE returns, please see below:

  1. Complete the form received with the reason code from the options on the return form.
  2. Peel off the FREE Returns label from the bottom of the returns form and stick to the repackaged parcel. Please cover or remove any existing delivery or courier labels.  Shoes must be return in a bag packaged the same as they were delivered to you - do not stick the label directly to the shoe box.  Take them to your nearest post office who'll do the rest.
  3. Allow 14 days for us to process your return.  We will send you an email to let you know once your refund has been processed.

*Please note, our FREE US returns are only valid within the United States. We do not currently offer free returns to customers in Canada.

Canadian Returns

Unfortunately, we are unable at this time to offer FREE returns for Canadian shipments. Instead, please follow the procedure below:

  1. We can only accept returned products that are unworn and unused.  The inside and the soles of the shoe(s) must be clean with no obvious signs or odour due to wear. The item(s) must be sent back in the same condition in which they were received in the original packaging.
  2. Write the return code from the list provided on the returns form
  3. Peel off the returns address label from the bottom of the returns form and stick to the repackaged parcel. Please cover or remove any existing delivery or courier labels.  Shoes must be returned in a bag packaged the same as they were delivered to you - do not stick the label directly to the shoe box.  
  4. Take them to your nearest post office and post back to us. Please request despatch via Recorded Delivery.
  5. All returned items are inspected prior to the goods being refunded. When all conditions are met, Vivobarefoot will refund the cost of the goods of the return the item(s). 

Please ship all items back to:

Vivobarefoot Returns

STEELE LOGISTICS

15351 E STAFFORD ST

CITY OF INDUSTRY

CA, 91744