Frequently Asked Questions

If you can't find the answer below, please get in touch; customerservices@vivobarefoot.com

Whether you prefer insoles in your shoes or not, this is a very personal preference. If it is cold outside, you will definitely notice the difference by putting in a pair of our Thermal Insoles.

Whether you chose to keep them in on a daily basis is up to you. You tend to get a more barefoot experience if you remove your insoles, but no one’s watching so the decision is yours. Learn more here (Learn more ‘link to attached page for thermal and puncture resistance)

Each shoe will specify on its product page if it comes with our performance insole, everyday cork insole or our Thermal insole. They are also available to buy separately.

The majority of our Leathers are now sourced from Pittards PLC and come from free roaming cows in Africa. You can find out more about the leather we use by visiting our SUSTAINABILITY page.

We recommend using natural products where possible for cleaning and weather protection. Construction methods and materials vary across styles and we would recommend using soapy cold water rather than a washing machine for our performance shoes. 

Products such as Nikwax for leather is great!

We make a range of shoes with different soles so you can ‘live’ barefoot in the city and in nature. Every shoe LETS YOUR FEET DO THEIR NATURAL THING with environment specific grip, upper features and materials. We’ve got you and your kids feet covered for exercise, off-road and everyday with as little sole as possible.

Currently, we produce our shoes all over the world, from China and Cambodia, to Ethiopia and Portugal. We only work with factories who we believe can offer us the best possible construction, but who also follow our company code of conduct on human rights. Please read our Code of Conduct for more information.

Our shoes have a patented puncture resistant layer that has up to 5x the puncture resistance of other minimal shoe brands out there. Sadly, it is not possible to make them puncture proof and maintain the barefoot flexibility and feeling.

Getting barefoot to the world means that our products must be both well-made and affordable. We offer a range of products, at a range of prices forcing us to produce in a number of locations. One way we try to reduce transportation is to cluster the supply chain as much as we can; making short distances from supplier to factory to port (Common in China). Of shipping methods, ocean and rail are the most efficient and least harmful but tend to take much longer. This is another factor in why we only produce two seasons per year.

things can go wrong. We offer all our customers a 6-month sustainable guarantee on all shoes purchased from Vivobarefoot ltd. If you have experienced unusual ‘wear and tear’, a fault on your shoe, or it has not held up as it should. Please let us know. If you have purchased directly from us within the last 6 months, just show us your proof of purchase, and we would be happy to get a replacement pair out to you.

Due to the popularity of styles, it is not always possible to replace your style with the same piece. However, our customer care team will do their best to ensure you have a new style which will be fit for purpose. Please contact us on 44 (0) 207 048 0600 to resolve any shoe faults.

In the interest of ensuring the same fault does not occur to anyone else, we will usually ask you to send photos of the style, and in some cases to send them back to us. That way, we can work on further testing to prevent anything happening again in the future. 

The weight of each style of shoe will be given on the individual product pages in grams*. Remember, we pride ourselves on having lightweight, flexible shoes, so you might be pleasantly surprised with how light they are!

*All our weights are given for our sample sizes, Men’s size 42 and Women’s size 37. Sizes larger or smaller may fluctuate slightly.

Yes, but not for all of our shoes!

MAIN LINE – for the majority of our shoes we can’t offer a repair service, but if you are experiencing any faults then please get in-touch and we will honour our 6-month guarantee. (if purchased directly from Vivo or one of our 3rd party retailers). As long as you have proof of purchase, and we would be happy to get a replacement pair out to you.

HAND CUT – we have dedicated shoe repair partners in all parts of the world.

To transform your Hand Cut shoes to their former glory, we will re-sole them, with appropriate Blake or Stichdown methods, using original outsoles from our Portugal Factory. We’ll fit new laces, polish and re-finish them, and send them back to you looking almost like new.

To arrange a repair*:

  1. Visit the VIVOBAREFOOT Experience Store in London's Covent Garden with your shoes and original receipt.  The store will take payment and send your shoes away for repair.  
  2. Send your shoes to the store and we'll take care of everything else. Please call 44 (0) 20 7379 5959 to arrange a repair and make payment.

*Please note, unless faulty, this is a chargeable service

Unfortunately, we produce many different types of shoes so we are unable to stock additional laces for the products. If you receive your shoes with a faulty lace, we will of course replace the pair, but we are unable just to send spare/replacement laces on request. Although our laces are selected to perform and look damn good - any laces will work and a little customised lace selection will set your feet apart from the rest of the other barefootters!

FLEXIBLE SHOES - At VIVOBAREOOT we are committed to giving you as little shoe as possible while providing your feet with all the grip and protection you would expect from a pair of VIVOBAREFOOT shoes. Making soft, thin, flexible shoes that last longer and still allow for natural foot function is our unique challenge.

LESS IS MORE - With less materials, thinner soles and complete flexibility; a huge amount of stress is put on the shoes during wear. This means we have to use the best materials and most considered shoe making process we can lay our hands on.

WE PAY MORE FOR LESS - In our China factories, it is common for shoe productions lines to make up to 3500 pairs per day. Our soft, thin, flexible shoes are a lot harder to make which limits us to below 1000 pair per day due to the level of shoe making and craftsmanship in each and every pair. We are a small company, with small orders and difficult to make shoes with industry defining quality standards.

Yes, you can. In the same way as insoles, a lot of this comes down to personal preference. If you are not used to wearing socks, then there is no need to wear them with our shoes. However, if you do still want to keep them on, we would recommend a pair of lightweight, non-restrictive socks that may stop any friction and can sometimes help with moisture wicking, preventing sweat and stinky shoes.

Did you know that up to 70% of the information your brain needs for skilful movement comes from the 200,000 nerves on the soles of your feet? By maximising sensory feedback as your foot touches the ground, you can exploit the abundance of information available to the brain to help you stand, walk and move with optimal skill. Learn more here

Every shoe we make has a patented, ultra-thin, puncture resistant sole which gives you maximum sensory feedback with protection. Learn more here. (Learn more ‘link to attached page for thermal and puncture resistance

We do make every effort to maintain a healthy supply of stock throughout to seasons. However, when we run out of stock of a certain style, colour or size, the products will be removed from the website as they are no longer available for purchase. Sometimes you will find a style comes back into stock, this can often be overstock from a distributor of ours.

If there is a style you have been waiting for, we always recommend to purchase before it’s too late and avoid any disappointment.

Like any brand, Vivobarefoot have our ‘Hero’ collection. These are products you will see every season; they may just feature a new technology or fabric.

You can update the personal details on your vivobarefoot.com account by logging-in to your account and heading to the Account Dashboard.

If you cannot remember the password you chose for your vivobarefoot.com account click the 'Forgotten Password?' link on the My Account page.  

You do not have to create an online account with us, we won’t hold it against you. But if you wish to, you’ll become part of the Vivobarefoot Tribe, where you will soon see your loyalty rewarded.  You can only create an account when placing an order. At you checkout you will be asked to login or proceed as a guest. As you reach the end of the check-out process you'll be asked if you wish to create an account - tick the box to accept.

We take the following types of card: 

  • MasterCard
  • Visa
  • Visa Debit
  • American Express
  • PayPal (If you would like to learn more about buyer protection when purchasing through this method, please click here.

Your payment will be charged in the currency you have selected (you can change the currency of the site using the currency selector on the top right hand side of the screen).

Unless stated, promotional codes will not be redeemable on any clearance items or Kids styles. They also cannot be used in connection with any other offer.

Our codes vary and can be associated to individual products or entire orders.  When a code applies specifically to certain products, it will be made clear. 

You will be informed of your codes usage and expiry date upon issue. If a code is abused, it will be made invalid. We reserve the right to withdraw promotional codes before their expiration date without any prior notice. 

If you checkout without applying the promotional code, we cannot amend your order. 

Enter your code at the ‘checkout’ prior to completing your order.

You do not need to have a VIVOBAREFOOT account in order to use a promotional code.

Yes, there is an option in the checkout to add a different delivery address.

Don’t Panic! All orders are dispatched from our UK warehouse, and the further away you are from the UK, the longer it can take to the delivered. (Please review our Shipping and returns page for more details)

If you have chosen our ‘Standard’ shipping method, your items will be dispatched with Direct Link Couriers. This is a non-tracked service. If you have any trouble, please call us on 44 (0) 207 048 0600 and our customer care team will do what they can to help resolve the problem.

Under the above regulations, if you are a consumer based in the UK or European Union you have the statutory right to cancel your order and receive a full refund including delivery costs providing that you notify us of cancellation within 14 calendar days after the day on which you receive the order. See the section entitled “Cancellation, Return and Refund” in our Terms and Conditions for further details of your statutory right of cancellation and how to cancel.

If you are located outside the UK or European Union and wish to cancel your order, please contact our Customer Service team on 44 (0) 207 048 0600 (Monday to Friday from 9.00am to 5.00pm) or email customerservices@vivobarefoot.com. Unfortunately, once the order has been placed, we tend to pick and pack styles very quickly, and so it is not often possible to cancel prior to shipment. In addition to your rights of cancellation under the above regulations we offer a 28-day return policy available to our customers worldwide.

For shipments outside of the EU, we (VIVOBAREFOOT) have to state the retail value of all goods (excluding shipping charges) contained in the shipment. Shipments outside of the EU may be subject to import duties and taxes, as well as shipping and handling fees, which are levied once a shipment reaches the destination country; the customer is considered the 'importer on record' and as such must comply with all laws and regulations, including import duties and tax, levied by the Country in which you are receiving the goods. Customs policies vary from country to country; if you don’t want to be hit with any surprise charges, please contact your local customs office for further information. 

We charge all our customers the same price regardless of their location. Our policy complies with UK VAT legislation. Please note that VAT refunds do not apply for online orders.

Yes!

When you receive your order, you will find a returns form and label enclosed with your order confirmation. Simply follow the instructions on the form, and send the item(s) back to us. Unfortunately, our Free returns are limited to the US. We do not offer free returns for Canada or worldwide shipping just yet.

If you have lost your returns form, please contact customerservices@vivobarefoot.com

If your order is not right for you, then yes you can return it back to us. We will accept returns for any unused / unworn items with all the original tags and packaging, purchased from www.vivobarefoot.com within 30days of purchase.

In line with the Consumer Rights Act, our customers also have the right to return goods which are faulty within the first 30 days of purchase for a full refund or replacement.

Unless faulty, we will not accept shoes back which have been worn outside, or marked. Should you want to trial your shoes, please do so inside so that if they are not right, someone else can enjoy them!

If you require an exchange on an item, please call our customer care team on 44 (0) 207 048 0600 who will be able to provide you with more information.

If you request a refund for your order, you will be refunded the purchase value of the order after the discount was applied.

If you use our ‘GO BAREFOOT [24]7’ promotion, and return an item(s) the offer becomes void. If you return the cheapest priced item in the order, this item will not be refunded, or will be refunded at the 50% price paid.

If you return other items in the order, these will be refunded minus the price of the FREE or discounted item.

This has been a constant topic of debate amongst customers and within the 4 walls of Vivobarefoot. The simple answer is; we are going to!

In the past, we have launched junior sizes of some of our most popular ‘hero’ styles. Unfortunately, the ranges were not very successful, and we were left with a lot of overstock. The good news is, a new range of junior styles will be launching in Spring/Summer 2017, we just need to make sure they are perfect for you.

As with most companies, you may find that your size varies depending on which style of shoe you choose. The main reason for this tends to be down to the materials used, and the actual construction. You may find our Handcut Leather collection seems slightly smaller, this is normally down to the initial tightness of the leather, compared to a flexible mesh running shoe.

Insoles! If you take the insoles out, you find they will play a large part in terms of the room your foot has. If you shoe feels a little tight, remove the insole and you will likely have the right size for your foot.

Yes, we would suggest you use the same principle with our shoes. We call this ‘the rule of thumb’. Your toes should have enough room to wiggle and move. This is especially important when you are running. If you can get your thumb in-between your end toe and the front of the shoe, it should be the right size. Please click here to refer to our size guide.