DELIVERIES & RETURNS


Deliveries

USPS Priority Shipping to US - FREE

  • FREE shipping within the USA via USPS Priority.  
  • FREE shipping to US states only.
  • Tracking number provided.  To trackvisit www.usps.com
  • Allow 3-4 business days for delivery to mainlnd states.  Allow longer for shipping to Alaska and Hawaii.

USPS International Delivery to Canada - $10

  • $10 USD per order. 
  • Service provided by USPS International.
  • Tracking number provided.  To track your delivery please visit www.usps.com
  • Please allow up to 6-10 days for delivery

Vivobarefoot.com/us provides delivery to United States and Canada only. For delivery outside of US and Canada please visit www.vivobarefoot.com/uk.


 

 I haven’t received my order, what should I do?

USA: All USA goods are sent via USPS Priortiy and are trackable. Your tracking number is contained within the email we send you when we confirm your order that has been dispatched. You can track your order at  www.usps.com. If you have difficulties tracking the order, please email us at customerservices@vivobarefoot.com and we will be happy to help.  Please allow 2-4 working days for US mainland states and up to 7 for Hawaii and Alaska.

Canada: All goods are sent via USPS International Mail. Tracking number is contained within the email we send you when we confirm your order that has been dispatched. You can track your order at www.usps.com. If you have difficulties tracking the order, please email us at customerservices@vivobarefoot.com and we will be happy to help. Please allow 6-10 working days for delivery to Canada.


 

Returns

Return or Exchange 

If for any reason you are not completely satisfied upon receiving your order, you have 28 days form original transaction date to return the un-worn items for a refund or exchange. This does not affect your Statutory Rights. The customer is responsible to pay for the return shipping back to Vivobarefoot but if you ask for an exchange we will pay to post any goods we send back out to you. You will be refunded the full amount for the goods (postage and packing will not be refunded) when requesting a refund.

In order to return or exchange you should verify that your order complies with the following:

  1. The item(s) are unworn and unused: The inside and the soles of the shoe(s) are clean with no obvious signs or odor due to wear.
  2. The item(s) must be sent back in the same condition in which they were received. Please note all items are inspected prior to shipment. In the case you no longer have the original packaging it should be substituted by one of the same size and may be subject to a restocking fee. Any damage incurred to the shoe box due to packaging labels will be subject to a restocking fee.
  3. When all conditions are met, Vivobarefoot will refund the cost of the goods except the initial delivery cost plus delivery to return the item(s). Should you wish to exchange for a style of a lower price, Vivobarefoot will refund the difference. Should you wish to exchange for a style of a higher price, you will need to pay the difference. If it is an exchange of size, model or color, the second S&H charge from Vivobarefoot to the customer will be free. 

If these conditions are met, Vivobarefoot will refund the cost of the goods except the initial delivery cost. Should you wish to exchange for a style of a lower price, Vivobarefoot will refund the difference. Should you wish to exchange for a style of a higher price, you will need to pay the difference. If it is an exchange of size, model or color, the second S&H charge will be free. Once we have received a return we will refund you the total amount of the cost using the original method of payment, minus the postage charges. If the return or exchange takes place due to a manufacturing fault or quality defect by Vivobarefoot, the total amount of the shoes will be refunded.

Please note it may take up to a week to process a refund or exchange. In the case of authorized returns, the amount paid will be refunded.


How and where do I return products?

Return via UPS Domestic - to re-pack your goods and take them to your local Post Office where you will need to request to send the goods back using the relevant service.

Return via UPS Ground - re-pack your goods and take them to your local UPS Store where you will need to request to send the goods back using the relevant service.

Return via Fedex Ground - this option requires you to re-pack your goods and take them to your local Fedex Store where you will need to request to send the goods back using the relevant service.

Canadian Customers - please use your local postal service where you will need to request to send the goods back using the relevant service.

 

Please ship all item back to:

Barrett Distribution Centres

Attention: Vivobarefoot Returns

8700 Rex Road, Pico Rivera, CA 90660

 

Whichever option you choose – don’t forget to include your returns form. If you have any queries please e-mail us at customerservices@vivobarefoot.com and one of our team members will be happy to advise you. 

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