NEW - FREE Returns on all US Orders

Free returns on all US orders - click here to find out more

Deliveries

USPS Priority Shipping to US - FREE

  • FREE shipping within the USA via USPS Priority.  
  • FREE shipping to US states only.
  • Tracking number provided.  To track visit www.usps.com
  • Allow 4-5 business days for delivery to mainlnd states.  Allow longer for shipping to Alaska and Hawaii.
  • Please allow for up to 7 business days for delivery to the US during busy promotional periods including sale and promotional periods such as Black Friday, Christmas and New year, 

USPS International Delivery to Canada - $10

  • $10 USD per order. 
  • Service provided by USPS International.
  • Tracking number provided.  To track your delivery please visit www.usps.com
  • Please allow up to 10-14 days for delivery
  • Please allow for up to 7 business days for delivery to the US during busy promotional periods including sale and promotional periods such as Black Friday, Christmas and New year, 

Whilst we do eveything we can do limit these, shipments to Canada are liable for relevant import taxes and duties.

Vivobarefoot.com/us provides delivery to United States and Canada only. For delivery outside of US and Canada please visit www.vivobarefoot.com/uk


Import taxes, localised duties and VAT payments

For shipments outside of the US (for example to Canada), we (VIVOBAREFOOT) have to state the retail value of all goods (excluding shipping charges) contained in the shipment. Shipments outside of the US may be subject to import duties and taxes, as well as shipping and handling fees, which are levied once a shipment reaches the destination country; the customer is considered the 'importer on record' and as such must comply with all laws and regulations, including import duties and tax, levied by the Country in which you are receiving the goods.  Customs policies vary from country to country; please  contact your local customs office for further information. 


I haven’t received my order, what should I do?

USA: All USA goods are sent via USPS Priortiy and are trackable. Your tracking number is included on the Dispatch Confirmation email we send you when we confirm your order that has been dispatched. You can track your order at  www.usps.com. If you have difficulties tracking the order, please email us at customerservices@vivobarefoot.com and we will be happy to help.  Please allow 4-5 working days for US mainland states and up to 7 for Hawaii and Alaska.

Canada: All goods are sent via USPS International Mail. Tracking number is contained within the email we send you when we confirm your order that has been dispatched. You can track your order at www.usps.com. If you have difficulties tracking the order, please email us at customerservices@vivobarefoot.com and we will be happy to help. Please allow 10-14 working days for delivery to Canada.


 

Returns

US FREE Returns

We hope you're happy with your purchase from VIVOBAREFOOT,however if you're not completely satisfied you can return your goods to us for FREE for a full refund.  We will accept returns for any unused / unworn items with all original labels and packaging, purchased from www.vivobarefoot.com within 30 days of purchase date.  Follow the process below:

  1. Contact our Customer Services team for a Product Return Number (RMA).  We cannot process returns without this number.  You can email us at customerservices@vivobarefoot.com or call 1855 71 92092 (Toll Free) to easily obtain this.
  2. Fill in the form below with the RMA, reason code from the options on the return form and a brief description
  3. Peel off the FREE Returns label from the bottom of the returns form and stick to the repackaged parcel. Please cover or remove any existing delivery or courier labels.  Shoes must be return in a bag packaged the same as they were delivered to you - do not stick the label directly to the shoe box.  Take them to your nearest post office who'll do the rest.
  4. Allow 14 days for us to process your return.  We will send you an email to let you know once your refund has been processed. 

Please ship all item back to:

Barrett Distribution Centres

Attention: Vivobarefoot Returns

8700 Rex Road, Pico Rivera, CA 90660

 

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