Deliveries And Returns | VIVOBAREFOOT US

NEW - FREE Returns on all US Orders

Free returns on all US orders - click here to find out more

 

Deliveries

USPS Priority Shipping to US - Free on all orders over $70

  • FREE shipping within the USA via USPS Priority on all orders over $70. $3 will be charged on all those below $70
  • FREE shipping to US states only on all orders above $70
  • Tracking number provided.  To track visit www.usps.com
  • Allow 4-5 business days for delivery to mainlnd states.  Allow longer for shipping to Alaska and Hawaii.
  • Please allow for up to 7 business days for delivery to the US during busy promotional periods including sale and promotional periods such as Black Friday, Christmas and New year
  • We are also not able to deliver to a PO BOX address.

USPS International Delivery to Canada - $10

  • $10 USD per order. 
  • Service provided by USPS International.
  • Tracking number provided.  To track your delivery please visit www.usps.com
  • Please allow up to 10-14 days for delivery
  • Please allow for up to 7 business days for delivery to the US during busy promotional periods including sale and promotional periods such as Black Friday, Christmas and New year
  • We are also not able to deliver to a PO BOX address.

Whilst we do eveything we can do limit these, shipments to Canada are liable for relevant import taxes and duties.

Vivobarefoot.com/us provides delivery to United States and Canada only. For delivery outside of US and Canada please visit www.vivobarefoot.com/uk


Import taxes, localised duties and VAT payments

For shipments outside of the US (for example to Canada), we (VIVOBAREFOOT) have to state the retail value of all goods (excluding shipping charges) contained in the shipment. Shipments outside of the US may be subject to import duties and taxes, as well as shipping and handling fees, which are levied once a shipment reaches the destination country; the customer is considered the 'importer on record' and as such must comply with all laws and regulations, including import duties and tax, levied by the Country in which you are receiving the goods.  Customs policies vary from country to country; please contact your local customs office for further information. 


International Transaction Fees

International transaction fees can be charged by some credit card companies on purchases made in a foreign currency, or on purchases that involve an international bank (regardless of whether a foreign currency is used). Usually, international transaction fees are a percentage of the amount of each foreign currency purchase, sometimes this fee is called a foreign exchange fee. International transaction fees are charged by U.S. transaction processors such as Visa and MasterCard. The card issuing bank may choose to pass this fee along to consumers at their own discretion. Should this transpire, no money is received or kept by VIVOBAREFOOT and we are unable to retreive these funds for you. In the event of this occuring, it is the responsibility of the customer to contact their personal bank. VivoBarefoot is a UK based company, wih distribution in the United States. it is not a US owned company.


I haven’t received my order, what should I do?

USA: All USA goods are sent via USPS Priortiy and are trackable. Your tracking number is included on the Dispatch Confirmation email we send you when we confirm your order that has been dispatched. You can track your order at  www.usps.com. If you have difficulties tracking the order, please email us at customerservices@vivobarefoot.com and we will be happy to help.  Please allow 4-5 working days for US mainland states and up to 7 for Hawaii and Alaska.

Canada: All goods are sent via USPS International Mail. Tracking number is contained within the email we send you when we confirm your order that has been dispatched. You can track your order at www.usps.com. If you have difficulties tracking the order, please email us at customerservices@vivobarefoot.com and we will be happy to help. Please allow 10-14 working days for delivery to Canada.


Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

Under the above regulations, if you are a consumer based in the UK or European Union you have the statutory right to cancel your order and receive a full refund including delivery costs providing that you notify us of cancellation within 14 calendar days after the day on which you receive the order. See the section entitled “Cancellation, Return and Refund” in our Terms and Conditions for further details of your statutory right of cancellation and how to cancel.

If you are located outside the UK or European Union and wish to cancel your order, please contact our Customer Service team on 44 (0) 207 048 0600 (Monday to Friday from 9.00am to 5.00pm) or email customerservices@vivobarefoot.com. In addition to your rights of cancellation under the above regulations we offer a 28-day return policy (see below), available to our customers worldwide.

Returns

US FREE Returns

We hope you're happy with your purchase from VIVOBAREFOOT,however if you're not completely satisfied you can return your goods to us for FREE for a full refund.  We will accept returns for any unused / unworn items with all original labels and packaging, purchased from www.vivobarefoot.com within 30 days of purchase date.  Follow the process below:

  1. Contact our Customer Services team for a Product Return Number (RMA).  We cannot process returns without this number.  You can email us at customerservices@vivobarefoot.com or call 1855 71 92092 (Toll Free within the US) to easily obtain this.
  2. Fill in the form enclosed in your delivery with the RMA, reason code from the options on the return form and a brief description
  3. Peel off the FREE Returns label* from the bottom of the returns form and stick to the repackaged parcel. Please cover or remove any existing delivery or courier labels.  Shoes must be return in a bag packaged the same as they were delivered to you - do not stick the label directly to the shoe box.  Take them to your nearest post office who'll do the rest.
  4. Allow 14 days for us to process your return.  We will send you an email to let you know once your refund has been processed. 

Please ship all item back to:

Barrett Distribution Centres

Attention: Vivobarefoot Returns

8700 Rex Road, Pico Rivera, CA 90660

* Unfortunatrly at this time, we cannot offer free returns to our customers in Canada or those with a PO BOX addresses.

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