DELIVERIES & RETURNS


Deliveries

UPS Ground, Delivery to the USA - sent from USA

Shipping within the USA via UPS Ground 2-5 business day service is calculated by the following zone options relating to the order contents. Items shipped within the USA will take 2-5 business days.

Zone

        1st Item        

Additional Items

        Zone 1        

$6

$2

Zone 2

$6

$2

Zone 3

$8

$2

Zone 4

$8

$2

Zone 5

$8

$2

Zone 6

$20

$6

 

For example:

  • 1 pair of shoe shipping to Zone 2 will cost $6
  • 2 pairs of shoes shipping to Zone 4 will cost $10 - $8 for the first item and $2 for the second.
  • 3 pairs of shoes shipping to Zone 6 wil cost $32 - $20 for the first item, $6 for the second and $6 for the third.

UPS 2nd Day Air, Delivery to the USA - sent from USA

Shipping within the USA via UPS 2nd Day Air service is calculated by the following zone options relating to the order contents. Items shipped within the USA will take 2 business days to be delivered. Please be advised Saturday delivery is not included. If ordering shoes on a Friday, shoes will arrive the following Tuesday or Wednesday.

Zone

        1st Item        

Additional Items

        Zone 1        

$10

$2

Zone 2

$11

$2

Zone 3

$12

$2

Zone 4

$14

$2

Zone 5

$15

$2

Zone 6

$35

$6

 

For example:

  • 1 pair of shoe shipping to Zone 2 will cost $11
  • 2 pairs of shoes shipping to Zone 4 will cost $16 - $14 for the first item and $2 for the second.
  • 3 pairs of shoes shipping to Zone 6 will cost $47 - $35 for the first item, $6 for the second and $6 for the third.

USPS Domestic, Delivery to the USA - sent from USA

Shipping within the USA via USPS Priority Mail (Domestic) service is calculated by the following zone options relating to the order contents. Please be advised, this delivery option is only available for Hawaii & Alaska, PO Box addresses and Army Based addresses. Items shipped to Canada, South America and Mexico will take 14-18 business days to arrive.

        Zone        

        1st Item        

Additional Items

Domestic Zone 1

$8

$2

 

For example:

  • 1 pair of shoe shipping to Zone 1 will cost $8
  • 2 pairs of shoes shipping to Zone 1 will cost $10 - $8 for the first item and $2 for the second.
  • 3 pairs of shoes shipping to Zone 1 will cost $12 - $8 for the first item, $2 for the second and $2 for the third.

Please be advised, when choosing USPS Domestic or International, Vivobarefoot and USPS does not provide any form of tracking number. The order number provided within the order confirmation email is a reference number regarding your processed and shipped order. To Try and track, one must contact USPS.com.


USPS International, Delivery to Canada - sent from USA

Items shipped Canada will be sent via USPS Priority Mail International 14-18 business day service. Shipping is calculated by the following zone options relating to the order contents.

Zone

        1st Item        

Additional Items

International Zone 1

$8

$3

International Zone 2

$15

$5

 

For example:

  • 1 pair of shoe shipping to Zone 1 will cost $8
  • 2 pairs of shoes shipping to Zone 2 will cost $20 - $15 for the first item and $5 for the second.
  • 3 pairs of shoes shipping to Zone 1 will cost $16 - $8 for the first item, $3 for the second and $3 for the third.

Please be advised, when choosing USPS Domestic or International, Vivobarefoot and USPS does not provide any form of tracking number. The order number provided within the order confirmation email is a reference number regarding your processed and shipped order. To Try and track, one must contact USPS.com.


What zone am I in? 

 

UPS Ground and UPS 2nd Day Air:

Zone 1

Zone 2

Zone 3

Zone 4

Zone 5

CT - Connecticut

FL - Florida

IA - Iowa

CO - Colorado

CA - California

Al - Alabama

GA - Georgia

LA - Louisiana

AZ - Arizona

ID -Idaho

AR - Arkansas

IL - Illinois

MI - Michigan

KS - Kansas

NV - Nevada

DC - District of Columbia

IN - Indiana

     MN - Minnesota     

MT - Montana

OR - Oregon

DE - Delaware

KY - Kentucky

MO - Missouri

    ND - North Dakota    

UT - Utah

MA - Massachusetts

  NC - North Carolina  

MS - Mississippi

NE - Nebraska

       WA - Washington   

MD - Maryland

OH - Ohio

NM - New Mexico

ME - Maine

SC - South Carolina

OK - Oklahoma

NH - New Hampshire

TN - Tennessee

SD - South Dakota

NJ - New Jersey

WI - Wisconsin

TX - Texas

NY - New York

WV - West Virginia

WY - Wyoming

PA - Pennsylvania

RI - Rhode Island

VA - Virginia

VT - Vermont

 

USPS Domestic Zones and International Zones 

Domestic Zone 1 Domestic Zone 2          
AK - Alaska Canada                   
PO Boxes in all 48 States  
HI - Hawaii  

 

 

I haven’t received my order, what should I do?

USA: All USA goods are sent via UPS Ground & UPS 2nd Day Air and are trackable except USPS Domestic. Your tracking number is contained within the email we send you when we confirm your order that has been dispatched. You can track your order at www.ups.com or www.usps.com. If you have difficulties tracking the order, please email us at customerservice@vivobarefootusa.com and we will be happy to help.

 

Canadian, South American & Mexican Customers: All goods are sent via USPS Priority International Mail. Reference number is contained within the email we send you when we confirm your order that has been dispatched. You can track your order at www.usps.com. If you have difficulties tracking the order, please email us at customerservice@vivobarefootusa.com and we will be happy to help.


Shipping Liability

Vivobarefoot ships all domestic orders via the United Postal Service (UPS) and all international orders via United State Postal Service (USPS). All domestic orders sent via UPS will be issued their order tracking number. International orders are not issued a tracking number unless customer requests for insurance and delivery confirmation. If that request is made before order is dispatched a tracking number will be issued. Vivobarefoot is not liable for items lost, stolen or damaged in the mail and upon delivery of merchandise to the carrier, you will assume the risk of loss and title for the merchandise. You are responsible for any additional shipping charges and fees incurred from customs clearance including any duties and additional taxes.


 

Returns

Return or Exchange 

If for any reason you are not completely satisfied upon receiving your order, you have 30 days form original transaction date to return the UN-WORN ITEMS for a refund or exchange. This does not affect your Statutory Rights. The customer is responsible to pay for the return shipping back to Vivobarefoot but if you ask for an exchange we will pay to post any goods we send back out to you. You will be refunded the full amount for the goods (postage and packing will not be refunded) when requesting a refund.

In order to return or exchange you should verify that your order complies with the following:

  1. The item(s) are unworn and unused: The inside and the soles of the shoe(s) are clean with no obvious signs or odor due to wear.
  2. The item(s) must be sent back in the same condition in which they were received. Please note all items are inspected prior to shipment. In the case you no longer have the original packaging it should be substituted by one of the same size and may be subject to a restocking fee. Any damage incurred to the shoe box due to packaging labels will be subject to a restocking fee.
  3. When all conditions are met, Vivobarefoot will refund the cost of the goods except the initial delivery cost plus delivery to return the item(s). Should you wish to exchange for a style of a lower price, Vivobarefoot will refund the difference. Should you wish to exchange for a style of a higher price, you will need to pay the difference. If it is an exchange of size, model or color, the second S&H charge from Vivobarefoot to the customer will be free. 

If these conditions are met, Vivobarefoot will refund the cost of the goods except the initial delivery cost. Should you wish to exchange for a style of a lower price, Vivobarefoot will refund the difference. Should you wish to exchange for a style of a higher price, you will need to pay the difference. If it is an exchange of size, model or color, the second S&H charge will be free. Once we have received a return we will refund you the total amount of the cost using the original method of payment, minus the postage charges. If the return or exchange takes place due to a manufacturing fault or quality defect by Vivobarefoot, the total amount of the shoes will be refunded.

Please note it may take up to a week to process a refund or exchange. In the case of authorized returns, the amount paid will be refunded.


How and where do I return products?

Return via UPS Domestic - to re-pack your goods and take them to your local Post Office where you will need to request to send the goods back using the relevant service.

Return via UPS Ground - re-pack your goods and take them to your local UPS Store where you will need to request to send the goods back using the relevant service.

Return via Fedex Ground - this option requires you to re-pack your goods and take them to your local Fedex Store where you will need to request to send the goods back using the relevant service.

Canadian, South American & Mexican Customers - please use your local postal service where you will need to request to send the goods back using the relevant service.

 

Please ship all item back to:

Ecommerce Department

Ralph Libonati Co.

625 Pierce Street

Somerset

NJ 08873

 

Whichever option you choose – don’t forget to include your returns form. If you have any queries please e-mail us at customerservice@vivobarefootusa.com and one of our team members will be happy to advise you. 


Order Cancellation Policy (Restocking Fee)

You may cancel an order the same day it was placed before 5:00pm EST. Upon cancelling an order after it has been processed and/or dispatched a restocking fee will be charged. This fee will be 5% of your total cost including shipping fee.

If the order has been "Dispatched" and you no longer wish to keep, one must await the arrival of the item. Follow the instructions on the back of the invoice requesting a refund. The original shipping fee + additional shipping fee to send back to Vivobarefoot will not be reimbursed.

No refund to the credit/debit card will be given until goods are received back into the possession of Vivobarefoot in an unworn condition with original packaging. No refunds will be given on worn items.

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