Christmas Delivery and Returns

The festive season is upon us once again again, and naturally we want to ensure you receive your order in time for the big day! Please make a note of the below dates to ensure no disappointment:

USA DELIVERY

Last day guaranteed delivery (USPS)- 14th DECEMBER 2014

 

If you place your order after 1st December we are happy to announce an extended returns and exchange policy. This means, items bought after this date can be returned up until 16th Jauary 2015.  We simply ask that the product is returned inside any original packaging and in an unused condition.

Should you wish to return an item, spare a thought for us too! VIVOBAREFOOT will be closed from 2pm on Wednesday 24th December and will re-open again on Saturday 27th December where will will do our upmost to assist in anyway we can.

We will also be celebrating the end of 2014 and so will be absent from 2pm Wednesday 31st and back on Friday 2nd January... 2015!

DELIVERIES & RETURNS


Deliveries

In observance of the Thanksgiving holiday, our US warehouse will be closed on Thursday 28th and Friday 29th November.  Please allow extra time for delivery over this period.  

USPS Priority Shipping to US - FREE

  • FREE shipping within the USA via USPS Priority.  
  • FREE shipping to US states only.
  • Tracking number provided.  To track visit www.usps.com
  • Allow 4-5 business days for delivery to mainlnd states.  Allow longer for shipping to Alaska and Hawaii.
  • Please allow for up to 7 business days for delivery to the US during busy promotional periods including sale and promotional periods such as Black Friday, Christmas and New year, 

USPS International Delivery to Canada - $10

  • $10 USD per order. 
  • Service provided by USPS International.
  • Tracking number provided.  To track your delivery please visit www.usps.com
  • Please allow up to 10-14 days for delivery
  • Please allow for up to 7 business days for delivery to the US during busy promotional periods including sale and promotional periods such as Black Friday, Christmas and New year, 

Whilst we do eveything we can do limit these, shipments to Canada are liable for relevant import taxes and duties.

Vivobarefoot.com/us provides delivery to United States and Canada only. For delivery outside of US and Canada please visit www.vivobarefoot.com/uk


Import taxes, localised duties and VAT payments

For shipments outside of the US (for example to Canada), we (VIVOBAREFOOT) have to state the retail value of all goods (excluding shipping charges) contained in the shipment. Shipments outside of the US may be subject to import duties and taxes, as well as shipping and handling fees, which are levied once a shipment reaches the destination country; the customer is considered the 'importer on record' and as such must comply with all laws and regulations, including import duties and tax, levied by the Country in which you are receiving the goods.  Customs policies vary from country to country; please  contact your local customs office for further information. 


I haven’t received my order, what should I do?

USA: All USA goods are sent via USPS Priortiy and are trackable. Your tracking number is included on the Dispatch Confirmation email we send you when we confirm your order that has been dispatched. You can track your order at  www.usps.com. If you have difficulties tracking the order, please email us at customerservices@vivobarefoot.com and we will be happy to help.  Please allow 4-5 working days for US mainland states and up to 7 for Hawaii and Alaska.

Canada: All goods are sent via USPS International Mail. Tracking number is contained within the email we send you when we confirm your order that has been dispatched. You can track your order at www.usps.com. If you have difficulties tracking the order, please email us at customerservices@vivobarefoot.com and we will be happy to help. Please allow 10-14 working days for delivery to Canada.


 

Returns

Return or Exchange 

If for any reason you are not completely satisfied upon receiving your order, you have 28 days form original transaction date to return the un-worn items for a refund or exchange. This does not affect your Statutory Rights. Unless the product is faulty and covered under our Sustainable product Guarantee, the customer is responsible to pay for the return shipping back to Vivobarefoot; your exchnage will be sent back out to you free of charge. You will be refunded the full amount for the goods when requesting a refund.

In order to return or exchange you should follow the procedure below:

  1. We can only exchange products that are unworn and unused.  The inside and the soles of the shoe(s) must be clean with no obvious signs or odor due to wear. The item(s) must be sent back in the same condition in which they were received in the original packaging.
  2. Once the above is verified, contact our Customer Service team on 1855 71 92092 (Toll Free) for an RMA (Returns Merchandise Authorization) number.  Complete the returns form we sent you (attached to your Order Confirmation Note) and include this with the returned items. Please note we cannot accept returned products without an RMA.  
  3. Return your goods to the address below.
  4. All returned items, whether for an exchange or faulty, are inspected prior to the goods being refunded or the exhcnaged item being shipped.
  5. When all conditions are met, Vivobarefoot will refund the cost of the goods of the return the item(s). Should you wish to exchange for a style of a lower price, Vivobarefoot will refund the difference. Should you wish to exchange for a style of a higher price, you will need to pay the difference.  Please allow 7 days from when we receive your returned items to refund or receive your exchanged items - we will maintain contact with you to let you know how we are proceeding with your refund or exchange

Please ship all item back to:

Barrett Distribution Centres

Attention: Vivobarefoot Returns

8700 Rex Road, Pico Rivera, CA 90660


How and where do I return products?

Return via UPS Domestic - to re-pack your goods and take them to your local Post Office where you will need to request to send the goods back using the relevant service.

Return via UPS Ground - re-pack your goods and take them to your local UPS Store where you will need to request to send the goods back using the relevant service.

Return via Fedex Ground - this option requires you to re-pack your goods and take them to your local Fedex Store where you will need to request to send the goods back using the relevant service.

Canadian Customers - please use your local postal service where you will need to request to send the goods back using the relevant service.

Whichever option you choose – don’t forget to include your returns form. If you have any queries please e-mail us at customerservices@vivobarefoot.com and one of our team members will be happy to advise you. 

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