Customer Services | VIVOBAREFOOT US


Hopefully you’ll find shopping with us a relatively painless experience (apart from parting with your cash!) but it might be that you have some questions about how things are done. Or you might just be interested in finding out a bit more about VIVOBAREFOOT and what we stand for.

Contact Us

If you have any general queries that havent been answered in this section, or anywhere else on the site, click here to contact us.

Deliveries & Returns

Find out how we get your orders out to you in the time and also what to do if there’s a problem. We realise that sometimes order returns are necessary but check here first to find out more about our returns policy. Find out more.

Terms & Conditions

Click here to view the general Terms and Conditions for using our site. 

Privacy Policy

When you shop with us, we have to take various pieces of personal information, but we promise to handle this with the upmost integrity.  We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998. We collect information about you for two reasons: firstly, to process your order and secondly, to provide you with the best possible service.  To view our privacy policy, click here

Frequently Asked Questions

Here you'll mind a compilation of the most frequently asked questions that our customers have asked us; hopefully you'll find your answer here. You'll find answers to questions regarging general website usage, coupons and competitions, payment, miscallaneous.  View FAQ's here


Sizing up your feet can be a complicated issue especially when there’s different sizing systems for different countries. Use our clear and concise chart to make sure you get the perfect fit. Find out more here

Shops & Stockists

If you have a question about us or our products this is normally a great place to start. Find out more <<link needed to store finder>>


We’re more than just a shoe company, we’re all about ecological survival and supporting ideas of sustainability. To find out more about why and how our shoes are made, our eco matrix, our sustainable guarantee and our ethical partners click here.

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