Christmas Delivery and Returns

The festive season is upon us once again again, and naturally we want to ensure you receive your order in time for the big day! Please make a note of the below dates to ensure no disappointment:

UK/EU DELIVERY

Last day guaranteed standard delivery- 17th DECEMBER 2014         Next Day delivery (DPD)- 22nd DECEMBER 2014

 INTERNATIONAL DELIVERY

Last day guaranteed delivery- 16th DECEMBER 2014

 USA DELIVERY (through US site)

Last day guaranteed delivery (USPS)- 14th DECEMBER 2014

 

If you place your order after 1st December we are happy to announce an extended returns and exchange policy. This means, items bought after this date can be returned up until 16th Jauary 2015.  We simply ask that the product is returned inside any original packaging and in an unused condition.

Should you wish to return an item, spare a thought for us too! VIVOBAREFOOT will be closed from 2pm on Wednesday 24th December and will re-open again on Saturday 27th December where will will do our upmost to assist in anyway we can.

We will also be celebrating the end of 2014 and so will be absent from 2pm Wednesday 31st and back on Friday 2nd January... 2015!

Deliveries & Returns


Deliveries

Delivery to the UK - sent from UK

Next Day (premium delivery) from £6.99
  • £6.99 for first pair, £3 for subsequent pairs - for example 2 pairs £9.99
  • All orders placed before 2pm will be delivered the next working day delivery
  • Orders placed after 2pm on Thursday, and on Friday, Saturday or Sunday will be processed Monday and delivered on Tuesday.
  • Delivery provided by Parcel Force.  Tracking code will be provided on your dispatch confirmation email.
  • UK mainland postcodes only
Standard Delivery - Free
  • We aim to pick, pack and dispatch all orders within 1 working day.
  • Allow 3-4 working days for delivery.
  • Second Class non-tracked service.
  • Delivery Provided by Royal Mail.

Delivery to Mainland Europe - sent from UK

Standard Delivery from £10 / €12
  • £10 / €12 for first pair, £2.50 / €3 for subsequent pairs
  • We aim to pick, pack and dispatch all orders within 1 working day.
  • Please allow up to 10 working days for delivery.
  • Delivery provided by Royal Mail and local delivery provider.

Delivery to Rest of World - sent from UK

Standard Delivert from £15 / €18
  • £15 / €18 for first pair, £5 / €6 for subsequent pairs.
  • We aim to pick, pack and dispatch all orders within 1 working day.
  • Please allow up to 21 working days for delivery.
  • Delivery provided by Royal Mail and local delivery provider.

Consumer Protection (Distance Selling) Regulations 2000 - Order Cancellation

Under the above regulations you have the statutory right to cancel your order and receive a full refund including delivery costs providing that you notify us in writing by either letter, email or fax within 7 days of receiving the order. Returning goods with our returns form enclosed will not be deemed a cancellation of the contract and delivery costs will not be refunded. On receipt of the goods back here we will arrange to refund you in full including any delivery costs incurred.


I haven't received my order, what should I do?

European and Rest of World Customers

We use a number of different carriers depending on your destination. If you haven’t received your order and seven days have passed since receiving your order despatch confirmation email please contact us on 44 (0) 207 048 0600 or email our customer services team and we will be happy to help.

US customers

We use a number of different carriers depending on your destination. If you haven’t received your order and seven days have passed since receiving your order despatch confirmation email please contact us on 44 (0) 207 048 0600 or email our US customer serivce team and we will be happy to help.


Import taxes, localised duties and VAT payments

For shipments outside of the EU, we (VIVOBAREFOOT) have to state the retail value of all goods (excluding shipping charges) contained in the shipment. Shipments outside of the EU may be subject to import duties and taxes, as well as shipping and handling fees, which are levied once a shipment reaches the destination country; the customer is considered the 'importer on record' and as such must comply with all laws and regulations, including import duties and tax, levied by the Country in which you are receiving the goods.  Customs policies vary from country to country; please  contact your local customs office for further information. 


The country I am ordering from is not listed, what should I do?

We may be unable to deliver to your country or may have to offer different delivery charges than those currently listed. Please e-mail us at customerservices@vivobarefoot.com with details of your order and delivery address and we will get back to you within 48 hours (Monday to Friday only) explaining whether or not we are able to proceed with your order.

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Returns & Exchanges

If for any reason you are not completely satisfied upon receiving your order, you have 28 days form original transaction date to return the un-worn items for a refund or exchange. This does not affect your Statutory Rights. Unless the product is faulty and covered under our Sustainable product Guarantee, the customer is responsible to pay for the return shipping back to Vivobarefoot; your exchnage will be sent back out to you free of charge. You will be refunded the full amount for the goods when requesting a refund.

In order to return or exchange you should follow the procedure below:

  1. We can only exchange products that are unworn and unused.  The inside and the soles of the shoe(s) must be clean with no obvious signs or odor due to wear. The item(s) must be sent back in the same condition in which they were received in the original packaging.
  2. Once the above is verified, contact our Customer Service team on  44 (0) 207 048 0600 for an RMA (Returns Merchandise Authorization) number.  Complete the returns form we sent you (attached to your Order Confirmation Note) and include this with the returned items. Please note we cannot accept returned products without an RMA.  
  3. Return your goods to the address below.
  4. All returned items, whether for an exchange or faulty, are inspected prior to the goods being refunded or the exhcnaged item being shipped.
  5. When all conditions are met, Vivobarefoot will refund the cost of the goods of the return the item(s). Should you wish to exchange for a style of a lower price, Vivobarefoot will refund the difference. Should you wish to exchange for a style of a higher price, you will need to pay the difference.  Please allow 7 days from when we receive your returned items to refund or receive your exchanged items - we will maintain contact with you to let you know how we are proceeding with your refund or exchange

Please ship all item back to:

Vivobarefoot Returns

c/o PNC Global Logistics Ltd

23-25 Sovereign Road, Kings Norton

B30 3HN, UK

 

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