Obviously we hope you are happy with your purchase, but understand if you have changed your mind. You have a 28-day return period from when your shoes were delivered in which to get a full refund. To take advantage of our FREE returns, please see below:
- Click on SKYNET returns URL.
- State the item you wish to return along with a reason code
- Select your preferred return method; we offer both a collection and drop off FREE service. Please cover or remove any existing delivery or courier labels and affix the label provided by Skynet. Shoes must be returned in the same bag as they were delivered to you - do not stick the label directly to the shoe box.
- Allow 14 working days for us to process your return. We will send you an email to let you know once your refund has been processed.
*Please note, our FREE EU returns service is only valid in Denmark, France, Spain, Italy, The Netherlands and Sweden.
If you have ordered for delivery to France/Spain/Italy/Portugal/Sweden/Denmark/Netherlands then we are pleased to offer a Free Returns service via our courier partner, Skynet Worldwide. Please visit www.vivobarefoot.com/skyreturns and follow the instructions.
Unfortunately, we are unable at this time to offer FREE returns for worldwide shipments. In order to return an order from outside the EU you should follow the procedure below:
- We can only accept returned products that are unworn and unused. The inside and the soles of the shoe(s) must be clean with no obvious signs or odour due to wear. The item(s) must be sent back in the same condition in which they were received in the original packaging.
- Write the return code from the list provided on the returns form
- Peel off the returns address label from the bottom of the returns form and stick to the repackaged parcel. Please cover or remove any existing delivery or courier labels. Shoes must be returned in a bag packaged the same as they were delivered to you - do not stick the label directly to the shoe box.
- Take them to your nearest post office and post back to us. Please request despatch via Recorded Delivery.
- All returned items are inspected prior to the goods being refunded. When all conditions are met, Vivobarefoot will refund the cost of the goods of the return the item(s).
Please ship all item back to:
c/o PNC Global Logistics Ltd
23-25 Sovereign Road,
Lost your returns form?